AI & Adoption Lead - NonVolume

Location:
London (hybrid working 3 office days per week)

Employment Type:
Permanent, full time

Additional Benefits:
Annual Bonus, Cash-Car Allowance & Private Medical Insurance

We’re Supercharged – And This Is Just the Beginning.

The AA is entering a bold new era with AI at the wheel. We’re building a dedicated AI capability, and we’re looking for passionate pioneers to shape what comes next.

We’ve recently replatformed onto a modern data stack, unlocking access to one of the UK’s richest datasets—from detailed vehicle fault histories to real-time connected car telemetry. Now, we’re turning that data into intelligent systems that keep Britain moving.

As AI Change & Adoption Lead , you’ll lead a team tackling real-world challenges with direct impact. Think predictive models that anticipate breakdowns before they happen, intelligent routing to optimise thousands of roadside patrols, and agentic AI that transforms customer service.

This is your chance to be part of something new. Something exciting. Something that matters. Ready to join the AA+AI journey?

#LI-Hybrid

We’re looking for an experienced and influential AI Change & Adoption Lead to drive organisation-wide adoption of AI. You’ll design and deliver change strategies that ensure AI solutions are understood, adopted, and embedded into business processes.

Working closely with senior leaders, product teams, change professionals, and people managers, you’ll champion the behavioural, cultural, and skills shift required for AI to transform how the AA operates.

This role is about making AI stick ensuring new tools are used effectively, value is realised, and colleagues feel confident and capable in an AI-enabled workplace.

You’ll be part of a newly formed AI capability at a pivotal moment, shaping how AI is understood, adopted, and embedded across one of the UK’s most recognised brands.

Change & Adoption Strategy

• Develop and execute strategies to accelerate adoption and effective use of AI solutions across the AA
• Assess organisational readiness, identify adoption barriers, and design targeted interventions
• Align AI adoption plans with existing workflows, policies, and business processes
• Lead the rollout, training, adoption, and value realisation of enterprise AI productivity tools

Business Change & Engagement

• Champion the business change required for successful AI adoption
• Partner with product owners, change managers, and people managers to deliver smooth transitions
• Support AI-related skills and re-skilling initiatives aligned to business needs
• Coach ExCo and senior leaders to role-model AI-enabled behaviours and visibly champion adoption

Culture & Community Building

• Drive AI literacy, engagement, and understanding across the organisation
• Build and manage a network of AI change champions to create momentum and feedback loops
• Deliver flagship engagement initiatives such as hackathons, demo days, lunch-and-learns, and AI-focused events

Monitoring & Evaluation

• Track adoption and utilisation of AI initiatives against agreed KPIs and business outcomes
• Provide insights, reporting, and recommendations where adoption or impact is lagging

Essential experience & capability

• Proven experience leading enterprise-wide change management initiatives, ideally with a technology or digital focus
• Strong understanding of change management methodologies and frameworks
• Demonstrated interest and working understanding of AI and its organisational impact
• Excellent stakeholder management, communication, and influencing skills at all levels
• Experience embedding new systems or ways of working into existing operations
• Ability to confidently influence and coach senior leaders and executives
• Baseline understanding of Agile product development environments

What will help you succeed

• A pragmatic, outcomes-focused mindset with a passion for driving real change
• Strong storytelling and engagement skills to bring AI adoption to life
• Comfort operating in ambiguity and navigating organisational resistance

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll…