Technical Support Engineer

Working Hours :
Monday to Friday, 09:00 - 17:30 Job Type :
Full-time, permanent Salary : £28,000-£35,000 DOE

The Role Our client is seeking a proactive, technically capable Technical Support Engineer to join their office-based support team. This role will involve delivering high-quality remote support using PSA and RMM tools, responding to inbound telephone queries, and supporting clients across a wide range of sectors including care and legal services. This is an excellent opportunity for someone looking to build a long-term career within a professional MSP environment that values development, ownership, and customer service.

Key Responsibilities Provide efficient, high-quality remote technical support to end users Manage and maintain Microsoft 365 tenants, including Exchange, SharePoint, Azure AD, and Endpoint Manager Install and configure Windows 11 devices and mobile devices Diagnose and resolve issues including mail flow, security, and client configuration Accurately document faults, fixes, and technical procedures Ensure cyber security best practices are consistently followed Take full ownership of support tickets through to resolution Essential Skills & Experience Strong knowledge of Microsoft 365 and Office applications (Outlook, Teams, One Drive, Word, Excel) Experience installing and configuring Windows operating systems and software Working knowledge of diagnostic tools such as Event Viewer and Command Prompt Excellent communication skills with a proactive, customer-focused approach Ability to take ownership of issues and manage workloads effectively Desirable Skills Networking fundamentals (DNS, DHCP, subnetting, topologies)

Experience with Windows Server environments (Active Directory, Group Policy, DNS, DHCP) Exposure to backup solutions, IP telephony, and managed Wi-Fi solutions Training, Progression & Development Our client is fully committed to your professional growth. You will benefit from:
Funded industry certifications (Microsoft, Networking, Cyber Security) Clear, structured career progression into senior engineering or specialist technical roles Benefits Package Competitive company pension Private health and dental insurance 25 days holiday plus public holidays Car allowance and mobile phone allowance Cycle-to-work scheme Regular company events Free on-site parking Discounted or free food