IT Engineer, IT Support, Systems Administrator

Alcema are a Principal Contractor, serving the Public & Private Sectors creating New Energy Efficient Buildings, carrying out large scale Refurbishments / Fit-Outs and providing Fire Safety Services and Remediations in Education, Healthcare, Commercial and Leisure industries, as well as Public and Private Office & Residential Buildings.

THE ROLE

Through continued growth we are seeking a skilled IT Engineer to join our vibrant team.

You will provide on-site technical support, troubleshooting, and maintenance for a wide range of IT systems and equipment across London, South East and Midlands, although largely at our Head Office, Bourne End, Bucks.

Working with the IT Manager you will play a pivotal role in resolving technical issues, implementing solutions and delivering exceptional service to our staff, ensuring their technology needs are met with professionalism and expertise.

KEY ACCOUNTABILITIES

• Pre site surveys (desktop) for connectivity, network coverage to ascertain equipment selection
• Pre installation site visit – liaising with project team to understand IT package requirements and optimised IT infrastructure layout specifications
• Procurement and preparation of equipment, in conjunction with external provider
• Confirmation of IT profiles (for onboarding set up) to external provider
• Testing of equipment and software applications (during set ups) Teams, Cloud Server etc.
• Preparation of RAMS for the on site installation
• Arranging agreed installation dates with construction project teams and taking all necessary equipment to site
• Supervising installation, including CAT 6 cabling, power cables & switches, set up of routers, starlink, aerials (internal / external), MFP’s, screens, PC’s, microphones, cameras etc.
• Construction site staff training on installed equipment with regular visits throughout duration of project to train new users / troubleshoot common themes
• Dismantle of IT equipment at end of construction projects, returning all equipment to HO, reviewing equipment for maintenance / upgrades etc.

Working with External Consultant / Helpdesk

• Responding to incidents / requests that are escalated from the helpdesk
• Manage user change requests (new software, additional file access etc) within provided guidelines
• Liaise with internal teams on updates of helpdesk tickets
• Working proactively to seek to reduce the number of service requests through regular root cause analysis
• Logging calls to third suppliers (Datto Workplace, ViewPoint, Foxit, Sharp etc) and chase for resolutions where response agreements are breached
• With consultant Account Manager / Project Managers improve knowledge share across helpdesk to implement rollout updates as directed by IT Manager
• Assist with the maintenance of accurate asset management

Maintenance

• Provide optimal availability of IT equipment and resources to all staff
• Test and evaluate new technology and software
• Issue / install software ensuring licensing and version control arrangements are complied with
• Assist in administration of Active Directory, Microsoft 365 and deployment of applications such as InTune, (Soti) Mobi Control, Azure etc.
• Assist in the build, maintenance and deployment of PCs (with external consultant)
• Ensure effective security arrangements are in place such as patches, virus protection and security of physical devices, with external consultant
• Diagnose and resolve hardware and software faults and ensure that all components comply with configuration management procedures, logging all changes and actions
• Install/uninstall IT equipment and software and arrange for specialist transportation / storage where required (MFP’s)
• Ensure IT work areas including communications cabinets, server rooms, patch panels and storerooms are clean, tidy, safe and secure and maintain accurate records of cabling for patch management

Administration

• Maintain documentation and file structures (relating to role) and contribute to the development of best working practices
• Carry out administrative duties for the IT Manager, creating reports and spreadsheets as required
• Complete daily / weekly / monthly IT related tasks and processes as directed by the IT Manager

SKILLS, EXPERIENCE & QUALIFICATIONS…