ServiceNow Architect

Location: South East London

Role:
Service Now Technical Architect (Look for immediate joiners) Contract duration: 6 months

Location:

London, UK (Hybrid for 1-2days/week) We are seeking an experienced Technical Architect Service Now to lead the design, development, and implementation of enterprise-scale Service Now solutions. This role will be responsible for defining architectural standards, ensuring platform scalability, and guiding technical teams in delivering high-quality ITSM, ITOM, ITBM, and custom applications on the Service Now platform. The ideal candidate will combine deep technical expertise with strong leadership and stakeholder management skills.

Key Responsibilities Architecture & Design Define and maintain Service Now architectural standards, frameworks, and best practices. Design scalable, secure, and high-performing Service Now solutions aligned with business needs. Lead technical design sessions and translate business requirements into technical solutions. Platform Ownership Oversee Service Now platform governance, upgrades, and integrations. Ensure alignment of Service Now modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.)

with enterprise architecture. Drive automation and innovation across IT processes using Service Now capabilities. Technical Leadership Provide technical guidance to developers, administrators, and implementation teams. Review and approve solution designs, configurations, and customizations. Mentor junior engineers and promote knowledge sharing across teams. Integration & Automation Architect integrations between Service Now and enterprise systems (ERP, CRM, monitoring tools, cloud platforms). Implement automation workflows, orchestration, and API-based solutions.

Ensure seamless CI/CD pipeline integration for Service Now deployments. Governance & Compliance Establish and enforce coding standards, security policies, and compliance requirements. Conduct regular audits of Service Now configurations and customizations. Provide reporting and analytics on platform performance and adoption. Stakeholder Engagement Collaborate with business leaders, process owners, and IT teams to align Service Now strategy with organizational goals. Act as a trusted advisor for Service Now roadmap planning and solution adoption.

Communicate complex technical concepts to non-technical stakeholders. Required

Skills & Qualifications Technical Expertise Extensive hands-on experience with Service Now platform architecture and modules (ITSM, ITOM, ITBM, HRSD, CSM). Strong knowledge of Service Now scripting (JavaScript, Glide API), Flow Designer, and Integration Hub.

Experience with cloud platforms (AWS, Azure, GCP) and enterprise integrations. Proficiency in automation tools and CI/CD practices. Process Knowledge Solid understanding of ITIL processes and enterprise IT service management. Experience in designing governance frameworks for ITSM/ITOM. Soft Skills Strong leadership and mentoring capabilities. Excellent communication and stakeholder management skills. Analytical mindset with problem-solving abilities.

Preferred Qualifications Service Now Certified Technical Architect or Certified Master Architect. Service Now Certified Implementation Specialist (CIS) in multiple modules. ITIL v4 Foundation certification. Experience in large-scale enterprise Service Now implementations.