CRM Project Manager

CRM Project Manager - Contract (Outside IR35)

Initial 6-month contract | Central London (Hybrid c. 2days/week on-site) |

Up to £630/day

We are looking for an experienced, hands-on CRM Project Manager to support a major CRM implementation, reporting into a Programme Manager.

The role requires someone comfortable operating in fast-paced, decentralised environments, ideally with experience in PE-backed or high-growth organisations, where structure is evolving and delivery pace matters.

Key Responsibilities

Deliver an end-to-end CRM implementation, from discovery through to delivery
Lead and support the RFP/RFI and supplier selection process
Manage detailed delivery activity including plans, RAID, dependencies, and reporting
Coordinate business, technical teams, and third-party vendors
Oversee delivery of a front-end web portal integrated with the CRM
Ensure solutions are designed with future phases in mind, including telephony capability

Required Experience

Proven experience delivering full lifecycle CRM projects
Strong experience with vendor selection and procurement processes
Background working with web-based platforms or portals
Comfortable rolling up sleeves and working hands-on in delivery detail Desirable

Experience working in PE-backed, decentralised, or multi-entity organisations

This role suits a pragmatic CRM PM who enjoys ownership, ambiguity, and driving delivery forward