MS Dynamics CRM Consultant

Overview

We are looking for an experienced Dynamics 365 CRM Functional Consultant/Business Analyst to support a busy Sales and Customer Service environment. You will act as the bridge between the business and the technical team, owning triage, requirements shaping and functional solution definition.

This is a hands on role working directly with sales and service users to turn issues, frustrations and ideas into clear, actionable outcomes. The internal dev team is at capacity, so this role is critical in structuring and prioritising demand.

Contract:

6 months

Location:

London, 1 to 2 days per week onsite

Rate:
Flexible depending on experience

Key Responsibilities

Focus on Dynamics 365 Sales and Customer Service
Act as the main interface between business users and the delivery team
Triage issues, change requests and enhancement ideas
Run workshops and work directly with sales and service stakeholders
Translate business needs into clear functional requirements
Identify whether issues are config, access, security, process or new features
Advise on security roles, teams and access models
Support UAT and adoption
Required Experience

Strong experience with Dynamics 365 CRM, Sales and Service modules
Solid understanding of configuration and security models
Proven experience in a business facing BA or Functional Consultant role
Strong stakeholder management and communication skills
Able to work independently and take ownership
Nice to Have

Experience in complex or international environments
Possible travel occasionally (Chicago and Malaysia Not yet confirmed or required)
If you're interested, please reply ASAP with an up-to-date CV or feel free to recommend someone suitable