Senior Oracle B2C Service Cloud; Consultant

Position: Senior Oracle B2C Service Cloud (Right Now) Consultant

Senior Oracle B2C Service Cloud (Right Now) Consultant - London / Reading

Oracle B2C Service Cloud (Right Now) Senior Consultant
London / Reading ; FTE

We are seeking a highly experienced and motivated Oracle B2C Service Cloud (Right Now) Expert to join our dynamic team. This role requires a deep understanding of Right Now functionalities, technical capabilities, and integration strategies. The ideal candidate will be a techno‑functional professional capable of leading complex implementations, optimizing field service operations, and driving digital transformation for our clients.

Your Role As Right Now SME :

• You will serve to facilitate the larger team by ensuring the scrum framework is followed. You should be committed to the scrum methodology, agile principles, and best practices—but should also remain flexible and open to opportunities for the team to improve their Agile way of working
• You will anchor the engagement effort for assignments, all the way from business process consulting and problem definition to solution design, development, and deployment
• You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes, deliverables.
• As a thought leader in your domain, you will be the key advisor to architecture and design reviews.
• You will anchor business pursuit initiatives, client training, in‑house capability building.
• You will have the opportunity to shape value‑adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Solution Design & Architecture:

• Lead the architectural design and blueprinting of Oracle B2C Service Cloud solutions, aligning with business objectives, industry best practices, and future scalability
• Translate complex business requirements into detailed technical specifications and solution designs.
• Design and implement end‑to‑end solutions, encompassing self‑service portals, agent desktops, knowledge management, and integration points
• Provide expert guidance on leveraging Oracle B2C Service Cloud features like Job Scheduler, Element Manager, Data Sync, and External Objects
• Stay current with the latest Oracle B2C Service Cloud features, enhancements, and roadmap, ensuring the integration of new functionalities

Development & Customization:

• Design, develop, and maintain Oracle B2C Service Cloud applications, ensuring they meet business requirements and performance standards
• Develop and customize solutions using Oracle B2C Service Cloud tools and technologies, including:
  • Custom Scripts, Custom Processes (Event Handlers)
  • BUI Extensions/Add‑Ins, Business Rules
  • Configuration, Workflows/Work spaces
  • Report Analytics, Knowledgebase
• Extensive experience with REST APIs for integration with external systems
• Proficiency in programming languages and web technologies such as PHP, .NET, HTML, JavaScript, CSS, jQuery, ROQL, ConnectPHP
• Hands‑on experience with middleware/integration tools like Oracle Integration Cloud (OIC)

Implementation & Support:

• Lead or participate in full lifecycle Oracle B2C Service Cloud implementations, from requirement gathering to deployment and post‑go‑live support
• Collaborate effectively with cross‑functional teams (business analysts, project managers, other technical teams) to ensure seamless system integration and successful project delivery
• Conduct gap analysis between business requirements and Oracle B2C Service Cloud capabilities
• Provide technical support and troubleshooting for Oracle B2C Service Cloud applications, identifying root causes and implementing effective solutions
• Perform system testing, optimization, and performance tuning to enhance application efficiency and user experience

Leadership & Mentorship:

• Mentor and guide junior developers and consultants in Oracle B2C Service Cloud best practices and emerging technologies
• Lead design workshops and functional process workshops
• Manage project scope, timelines, and resource allocation for relevant work streams
• Create detailed functional and technical documentation using flow diagrams, wireframes, and other relevant tools
• Drive adoption of Agile methodologies and Dev Ops practices

Client & Team

Collaboration:

• Act as a trusted advisor to…