Senior Product Manager - Vault

Overview

Thought Machine’s mission is bold - to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.

We have grown rapidly in the past few years - growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more.

We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We re regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry.

Global Finance Magazine named us one of the world’s most innovative fintechs, and the Financial Times recognised us as one of Europe’s fastest-growing companies in 2023.The Vault Payments team at Thought Machine is responsible for shaping and delivering the product strategy to enable Thought Machine to better serve banks currently facing challenges with legacy and siloed payment systems. Our vision is to revolutionise the way that financial institutions process payments by challenging assumptions and building a world-class universal payment engine, Thought Machine’s second product - Vault Payments.

You’ll be joining at a pivotal moment as Vault Payments has gone live with its first clients, and we’re shaping the next phase of its evolution. The ideal candidate is a self-starter with strong commercial instincts, capable of thinking strategically and acting decisively to drive the product forward.

• Own the roadmap :
  Work alongside an engineering team to define a product strategy and roadmap that achieves the highest level of product quality and supports our clients’ ambitions.
• Contribute to sales and marketing :
  Take an active role in pre-sales discussions and client engagements, representing Vault Payments in demonstrations, discovery sessions, and solution design. Collaborate with the sales and marketing teams to develop materials such as decks and demos, shape product messaging and campaigns, and ensure consistent alignment between product capabilities and market positioning.
• Support client delivery :
  Work closely with the Client Services team, including forward-deployed engineers, to guide post-sales implementations. Ensure smooth delivery, effective alignment between client requirements and product capabilities, and a consistently high level of client satisfaction. Use the insights gained from these engagements to inform product direction, refine the roadmap, and identify opportunities for improvement and innovation.
• Champion insight :
  Relentlessly seek out customer problems, develop a deep understanding of our customers’ needs, plans and technology, and industry trends in the market to ensure the Vault Platform continues to help clients innovate.
• Be a product evangelist :
  Champion Vault Payments externally and within Thought Machine, clearly communicate the scale of the ambition within our product vision, and the new functionality that will excite our clients.
• Develop best practices :
  Help drive Product Management best practices and processes, working with Engineering Managers and teams to ensure adoption and alignment across Vault Payments.
• Innovate :
  Discover net-new opportunities for our business and lead them from nascent stages to maturity.

Essential

• 5+ years of product management experience in a product-led technology company.
• A proven track record of building and launching new products into the market.
• Able to think from first principles, debate ideas, and rapidly learn new concepts.
• Strong client-facing interpersonal skills and equally strong ability to engage in technical…