DAM Business Analyst

Location: Greater London

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DAM (Digital Asset Management) Business Analyst

The DAM (Digital Asset Management) Business Analyst acts as a key bridge between the Business and IT by translating Business needs into detailed requirements and technology-enabled use cases. They develop a deep understanding of the opportunities, risks, and issues facing the Business, and advise on how technology solutions can be used to achieve / resolve them.

This permanent opportunity reports to the Foundation Tech Product Manager.

Key Responsibilities Strategic Alignment & Business Engagement

• Collaborate with the Product Manager to define and execute the DAM strategy aligned with business objectives.
• Act as the subject matter expert for the DAM ecosystem, promoting best practices and driving adoption across global teams.
• Advise stakeholders on the impact of business process decisions on technology, cost, and complexity to enable informed decision-making.

Requirements Gathering & Backlog Management

• Elicit, document, and manage detailed business requirements (features, user stories) and translate them into actionable technology solutions.
• Prioritize and manage the product backlog in partnership with the Scrum Master, ensuring alignment with strategic goals.
• Conduct workshops with business teams to validate requirements and identify opportunities for process optimization and automation.

System Design, Configuration & AI Enablement

• Document current and future state processes, identifying areas for improvement and automation.
• Configure and maintain multiple workflows within the DAM application to support business needs.
• Leverage the DAM applications AI capabilities to automate metadata tagging, asset classification, and other repetitive tasks.

Technical Delivery & Quality Assurance

• Support development and testing teams by clarifying requirements and expected system behaviour.
• Perform functional testing for new features, integrations, and upgrades to ensure solutions meet business needs.

Governance & Compliance

• Ensure data governance standards are applied within DAM, including security and compliance considerations for sensitive assets.
• Establish and maintain Disaster Recovery and Business Continuity plans for the DAM ecosystem.

Training & Adoption

• Develop user guides and training materials; deliver training sessions for key users and support teams.
• Monitor and report on application usage and adoption to ensure ROI realization.
• Identify and implement automation opportunities within DAM and related processes.
• Act as the point of escalation for complex issues raised by the Application Support team.
• Provide expert guidance on troubleshooting and resolution.

The skills you will bring to the team

• Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience.
• Career experience in Food & Beverage or other related industry highly desirable.
• Proven experience in eliciting and managing detailed business requirements.
• Good business knowledge in a relevant functional domain (e.g., IT, Finance, R&D), and how the opportunities, risks, and issues in these domains can be addressed by technology.
• Experience in analysing business challenges using structured frameworks and methodologies.
• Strong analytical and problem-solving skills for developing technology-enabled use cases and analysing Business needs.
• Experience in modelling system processes; knowledge of common notational standards is beneficial (e.g., BPMN).
• Able to design and execute functional tests, with experience managing bugs / defects through to remediation.
• Basic knowledge of software engineering, information risk, security standards, and technology solutioning is beneficial.
• Hands-on experience in…