Tech Ops Engineer
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IT/Tech
IT Support, Cybersecurity, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
- Fixed Term - 6 months
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- Fixed Term - 6 months role at Doccla
- Fixed Term - 6 months
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Join to apply for the Tech Ops Engineer
- Fixed Term - 6 months role at Doccla
A Bit About Us
We're Doccla, the virtual ward company. We provide patients and clinicians with the transformative power of remote patient monitoring.
A Bit About Us
We're Doccla, the virtual ward company. We provide patients and clinicians with the transformative power of remote patient monitoring.
Our existing customers are Hospitals, Community Services, and NHS Commissioners that we partner with to deliver tech enabled virtual wards. With our technology, logistics, and support patients can be discharged from a hospital ward to a virtual one and recover in the comfort of their own homes. Patients love our care pathways and health services become more efficient; it's a win-win.
Doccla is a growing health tech startup; we have secured a £35ml at Series B, led by European VC Lakestar, with new investors French VC Elaia and existing investors General Catalyst, Speed invest and the investment leg of German media company Bertelsmann also participating. We're solving real problems for patients and health systems and we are growing at exceptional speed. We're looking for dedicated people with a passion for solving the problems in healthcare.
This is your chance to join us at a key stage of our growth. Our ambition is to be a category leader for virtual healthcare. You will be joining a highly entrepreneurial team that combines technical, clinical, operational, and commercial colleagues.
What you'll do:
We are looking for a proactive and Fixed Term - 6 months, hands-on Tech Ops Engineer to support our internal IT operations. You will help ensure the reliability, security, and efficiency of our systems, devices, and infrastructure. This is a great opportunity for someone looking to grow their IT career in a dynamic and fast-paced environment. To be successful in your application you will need to be able to travel to our HQ in Hammersmith and Warehouse in Wembley, London.
- Work across both our HQ in Hammersmith and Warehouse in Wembley, London
Assist with IT operations, ensuring systems and devices function securely and efficiently. - Provide on-site IT support for hardware, software, and network issues.
- Help set up and maintain Windows and Mac laptops, ensuring proper security and lifecycle tracking.
- Support the automation of IT workflows through basic scripting and configuration.
- Assist in user onboarding and offboarding, ensuring smooth IT setup and access management.
- Maintain IT asset registers, access logs, and documentation for consistency and efficiency.
- Help monitor system performance and troubleshoot technical issues as they arise.
- Provide basic IT security support, ensuring compliance with security policies.
- Work with senior IT staff to learn and assist with vendor and supplier management.
- Respond to IT service desk requests and escalate issues when needed.
Requirements
- 1-2 years of experience in an IT support or junior IT administrator role.
- Basic knowledge of Windows and Mac systems and experience with MDM solutions (e.g., Intune, Hexnode) is a plus.
- Some experience with scripting (Power Shell, Bash) is beneficial but not essential.
- Understanding of basic networking concepts and troubleshooting.
- Eagerness to learn and develop IT skills in a hands-on environment.
- Strong problem-solving abilities and a proactive approach to IT challenges.
- Ability to document processes clearly and maintain IT records.
- Strong communication skills, ensuring effective collaboration with colleagues.
- Familiarity with ISO 27001 or IT security best practices is a plus but not required.
How we work
Weempowereveryone to takeownershipand responsibility for the company and their role within it. We act ethically and think of helping patients and protecting their safety first.
Whatever your role is, to thrive at Doccla, a can-do and action oriented attitude is essential. As is being a clear and open communicator who is receptive to feedback.
Our team is hybrid with offices in London, Denmark, Germany & Stockholm. Most of the team lives in and around London and visits the office one to three times per week to enjoy in person meetings, free lunch with the team, and the general perks of a WeWork with a glorious barista. The extent of remote vs office working will depend on your role, as some roles have the…
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