Operations Analyst

Job Description:

Supply Chain Process & Operations Analyst Position Type:
Contract Salary: £25.48 per hour

Location:

Hybrid / Remote (as per client guidelines) Duration: 6 months (Potential for extension)

Role Overview

We are seeking a proactive Supply Chain Process & Operations Analyst to join a global technology enterprise’s IT Supply Chain organization. This role operates at the intersection of operations, compliance, data analytics, and process optimization.

The ideal candidate will manage end-to-end IT asset workflows (from procurement through to end-of-life reconciliation), maintain data integrity across systems, and proactively identify opportunities for process improvement, automation, and AI-driven workflow optimization.

Key Responsibilities 1. Process Mapping & Continuous Improvement (50%)

• Process Mapping & SOP Creation: Engage with cross-functional stakeholders to map operational workflows, design flowcharts/diagrams (e.g., Visio), and draft Standard Operating Procedures (SOPs), work instructions, and documentation from scratch.
• Process Automation & AI Integration: Identify manual process bottlenecks and leverage AI tools and automation techniques to streamline repetitive operational tasks ("agentification").
• Documentation Lifecycle: Gather technical specifications and operational requirements from Subject Matter Experts (SMEs); lead review cycles for new and existing documentation.

2. Operations & Ticket Management (30%)

• Device Returns Program: Oversee and enhance employee return processes for unused IT hardware assets.
• End-of-Life (EOL) Reconciliation: Standardize EOL hardware device processing, disposal/resale compliance, and legacy data clean-up.
• Operational Ticketing: Manage day-to-day regional IT supply chain tickets and support cross-functional (XFN) ad-hoc operational requests.

3. Data Analytics & Reporting (20%)

• Data Integration & Metrics: Analyse IT asset datasets across multiple sources, combine data, identify key operational metrics, and interpret trends.
• Audit & Compliance Support: Assist in maintaining compliance standards for enterprise warehouse operations and internal/external audits (e.g., Deloitte, PwC).
• Reporting: Prepare weekly performance reports, metrics dashboards, and graphical summaries for leadership.

Key Performance Metrics

• Months 1–3: Successfully map core end-to-end workflows and pinpoint key operational gaps.
• Months 4–6: Formulate actionable process improvement recommendations and system enhancement proposals.
• Ongoing Execution: Maintain momentum on projects, adopt emerging internal AI tools, and solve non-binary, fast-paced operational challenges.

Candidate Requirements Must-Have

Qualifications & Skills

• Logistics & Supply Chain Background: Practical understanding of warehouse operations, IT asset management (ITAM), and supply chain workflows.
• SOP Creation & Process Design: Proven capability to map workflows visually and write comprehensive SOPs, guidelines, and technical manuals from scratch.
• Data Analytics & Metric Identification: Ability to clean, combine, and statistically analyse data to track workflow efficiency and present findings clearly.

Nice-to-Have Skills

• Experience: Relevant experience in a Business Analyst, Logistics Analyst, or Operations Analyst role within tech or e-commerce environments.
• Tooling: Proficiency with flowcharts/diagramming tools (e.g., Microsoft Visio), cloud productivity suites (Google Workspace / MS Office), and enterprise data/ticketing applications.
• Problem-Solving: Strong aptitude for problem-solving, structured thinking, and working autonomously in ambiguous, dynamic environments.