Global Head of ITSM & AI-Driven Service Desk
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IT/Tech
IT Project Manager, IT Support, IT Business Analyst, Systems Administrator
Job Description & How to Apply Below
Cognita, a global leader in independent education, seeks a Head of IT Service Management to own the worldwide service experience. You will lead the global Service Desk and build ITSM capabilities powered by AI and automation.
Based in London, the role requires building a high-performing, process-driven function with ITIL expertise, SLAs, XLAs, and strong vendor management, while aligning with safeguarding and regulatory standards. Travel may be required.
This position is for the Global Head of ITSM & AI-Driven Service Desk role at Cognita.
This opportunity is part of our work in Management & Operations, IT & Technology.
The advertised compensation is 120..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Global Head of ITSM & AI-Driven Service Desk role in the description above.
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