Technical Architect Director

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Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Public sector organisations across the UK and Ireland are moving from isolated CRM implementations to connected, data-driven and AI-enabled services. Trusted, unified data is now the foundation for every Agentforce and personalised-engagement ambition we deliver.

Lead architecture and technical governance across projects and work streams, making sure Data Cloud solutions are consistent, high quality and aligned to enterprise standards.

Oversee delivery teams so that solutions are scalable, secure and high-performing at every level of complexity, including large-volume, high-traffic public services.

Design data foundations for AI: ingestion, harmonisation, identity resolution, calculated insights, segmentation, activation and zero-copy patterns across Salesforce and non-Salesforce estates.

Identify systemic risks, architectural gaps and optimisation opportunities across solutions, and act on them early.

Partner with customer stakeholders (CTOs, chief architects, data leaders) to define technical roadmaps aligned to business outcomes and platform strategy.

Lead customer discovery to validate business objectives, the root causes of challenges, and the factors that will determine success.

Advise on org and platform strategy, security governance (including data privacy and responsible AI governance), and AI readiness.

Support pre-sales by shaping Data Cloud solution approaches and explaining their technical value.

Tell compelling stories that combine experience, customer examples and clear outcomes, and move stakeholders towards a shared future state.

Contribute to or lead practice initiatives that improve delivery capability, assets and knowledge sharing, particularly for Data Cloud and data-led AI.

Mentor and coach team members, and develop emerging technical leaders.

Balance short-term delivery needs with long-term scalability and emerging AI capabilities, and model responsible, human-centred use of AI.

Extensive experience leading architecture and technical governance across complex, multi-team Salesforce programmes, including acting as design authority.

Deep, hands-on expertise in Salesforce Data Cloud (Data 360): data modelling, ingestion and transformation, identity resolution, calculated insights, segmentation, activation and data governance.

Strong data architecture and management skills: defining data requirements, guiding data integration, governing data assets, and supporting scalable analytics and AI-ready solutions.

Experience designing scalable, performant solutions for large data volumes and high-traffic applications.

Strong integration knowledge:
Salesforce APIs, event-driven integration, Mule Soft or equivalent, and enterprise data platforms (e.g. Snowflake, Databricks, Azure, MS Fabric).

A track record of defining technical strategy and roadmaps, and of org and platform strategy (single vs multi-org, including the business, cultural, technical and support considerations).

Pra…