Client Service Executive

Work pattern

Full time/Permanent/Hybrid working

As the proud official provider of TV viewing data for the broadcast channels in the UK, Kantar is looking for a Senior Client Services Executive within our BARB department. BARB (Broadcasters Audience Reporting Board TOTAL, jointly owned by the BBC, ITV, Channel 4, Channel 5, BskyB and the IPA), is the official provider of television audience viewing figures in the UK.

The ideal candidate will beavel front line staff for BARB, handling client communication and engaging with broadcasters and other clients to ensure effective, timely and accurate information is produced daily.

So, are you a people person who can think on your feet? Apply now and join the team. We are looking to recruit a thorough and communicative candidate to join our friendly team as a Client Service Executive. The suitable candidate will be a motivated and hardworking individual, able toleszt build relationships and support in the day‑to‑day. The team operates on a 7‑day‑a‑week basis, which includes rotational weekend shifts.

• Act as a key point of contact responding to queries from subscribers, broadcasters and BARB executives
• Setting up new broadcasters and channels for measurement to set timelines
Setting up new data subscribers
• Working with broadcasters and BARB to implement channel changes
• Coordinating channel launches and changes within Kantar
• Manage programme and spot log provision and provide related training to log providers. Engaging with log providers to improve the speed and accuracy with which data is provided.
• Communicate key changes and issues, notices and updates to the industry and maintain industry contact details
• Maintenance and creation of data specifications to include any data specification changes
• Maintain and improve the BARB subscriber portal, including set‑up of new users
• Investigate and answer queries from broadcasters and other data users relating to BARB data in a timely manner via Salesforce
• Daily production of some standard reports supplied to industry
• Participation in weekend rota (approx. one weekend in four) for managing industry communications
• Also participate in early morning rota (8:15 esc)

• Experience in a client‑facing role
• The ideal candidate will be organised, proactive and able to work using own initiative with a desire to assist the smaller broadcasters in providing accurate data
• You will be client focused, wanting to provide an excellent service to users of the BARB service
• You will be curious, persevering to understand an issue fully and digging deeper into the data
• Strong written and verbal communicator
• An excellent eye for detail and high levels of accuracy
• Proficient with Salesforce, MS Office packages, especially Excel and Outlook, some experience using SQL and Access is desirable
• You will have a flexible approach to work and enjoy working as part of a team
• You will be able to juggle multiple tasks, working on several projects or queries at one>';