PUDO Field Operations Coordinator

Location: Greater London

The PUDO Field Operations Coordinator is responsible for the operational management and service performance within the TVSSC business.
The role is responsible for coordinating the end-to-end service provided to assigned customers, ensuring agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), customer requirements and operational standards are consistently achieved. Working closely with customers, SDM'S, internal stakeholders and third-party logistics (3PL) suppliers, the PUDO Field Operations Coordinator will build strong relationships, resolve service issues, identify opportunities for improvement and support the development of the PUDO network.
The role will also have responsibility for supplier performance, site auditing, network development.

Customer Management

• Develop and maintain strong, effective relationships with both internal and external customers.
• Work closely with SDM's and business owners to support the successful delivery of customer requirements.
• Understand customer processes, service expectations and operational requirements, ensuring these are consistently delivered.
• Proactively identify opportunities to improve customer experience, service performance and operational efficiency.

PUDO Network & Field Operations

• Support the management and development of the PUDO network.
• Coordinate operational requirements associated with PUDO, 3PL and FSL suppliers.
• Monitor the performance and capability of the network to ensure it continues to meet customer requirements.
• Support the implementation of new customers, services, processes and service ranges across the network.
• Identify opportunities for network development to support business growth and improved service coverage.
• Ensure operational processes are documented, understood and adhered to by relevant stakeholders.

Supplier Management

• Develop and maintain effective working relationships with PUDO, 3PL and FSL suppliers.
• Monitor supplier performance against agreed KPIs, SLAs and customer requirements.
• Conduct supplier performance and review meetings where required.
• Establish clear meeting agendas, actions and performance objectives.
• Ensure agreed supplier actions are followed through to completion.
• Manage and respond to supplier enquiries and operational issues.
• Challenge poor performance and work collaboratively with suppliers to deliver sustainable improvements.
• Support the development of long-term supplier relationships aligned with business and customer objectives.

• Demonstrate the company's commitment to service excellence across its supplier network.
• Help maximise both customer and supplier potential through effective operational and relationship management.

Supplier Auditing & Compliance

• Coordinate and undertake audits of assigned 3PL, PUDO and FSL supplier sites.
• Ensure suppliers are operating in accordance with agreed processes, customer requirements and company standards.
• Identify areas of non-compliance, risk or operational weakness.
• Produce audit findings and agree appropriate corrective and preventative actions.
• Monitor completion of corrective actions and escalating outstanding issues where necessary.
• Ensure audit activity contributes to maintaining and improving customer service levels.

1-3 years' experience in customer service, account management, logistics, transport, technology or a related operational environment.

• Proven experience managing Small to Medium-sized customer accounts or operational relationships.
• Experience working within a KPI- and SLA-driven environment.
• Experience managing third-party suppliers, logistics providers or service partners.
• Experience producing and analysing customer performance reports.
• Experience conducting supplier reviews, audits or performance meetings.
• Experience working with operational processes and implementing service improvements.
• Demonstrable experience resolving customer and supplier queries effectively.
• Experience supporting network development, operational change or business growth initiatives.
• Commercial awareness, including an understanding of customer pricing, supplier costs and service profitability.

Skills & Competencies

• Excellent written and verbal communication skills.
• Strong customer service and relationship-management skills.
• Excellent organisational and time-management abilities

Security Clearance Requirement

Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance. This process includes verification of identity, right to work in the UK, employment history, and a basic criminal…