Desktop Supervisor

Position: Desktop Supervisor (Permanent)
Location: Stratford

Axis Europe, part of Axis CLC, is a trusted property services specialist with 55+ years’ experience, employing over 1,500 people and supporting 250+ clients across the UK. We deliver repairs, planned maintenance, refurbishment, compliance and fire safety, combining local, responsive teams with the scale and stability of a national group.

The Role

We’re looking for an organised and proactive Desktop Supervisor to oversee the daily coordination and performance of our reactive maintenance operatives.

This is a pivotal role in ensuring efficient job allocation, accurate coding, and smooth communication between planners, supervisors, and field teams, supporting first-time fixes, compliance, and value for money across our housing contracts.

You’ll lead from the “desktop,” managing daily workflows, monitoring performance data, and ensuring operatives deliver safe, timely, and high-quality repairs for residents.

Responsibilities

* Oversee and coordinate daily operational delivery for reactive maintenance.

* Allocate and manage daily workloads (“whip sheets”) across operatives.

* Review, validate, and optimise Schedule of Rates (SOR) coding for all completed works.

* Supervise and support operatives remotely, providing technical guidance and performance feedback.

* Liaise closely with planners, admin, supervisors, and client teams to maintain workflow and communication.

* Carry out quality and compliance checks via desktop review and targeted site visits where required.

* Monitor KPIs including first-time fix rates, job closures, and productivity.

* Support continual improvement in SOR efficiency, customer satisfaction, and cost control.

* Prepare and present performance and productivity reports to management.

* Promote Axis’ culture of safety, professionalism, and resident care.

About You

You’re a detail-driven professional with a strong understanding of housing disrepair legislation and property maintenance. You combine technical knowledge with excellent communication and negotiation skills, ensuring residents’ needs are met while safeguarding the organisation.

Requirements

* Proven experience in social housing repairs or maintenance supervision (desktop or field-based).

* Strong SOR knowledge and understanding of productivity and value management.

* Excellent organisational and multitasking skills.

* Confident communicator with the ability to manage operatives and liaise with multiple stakeholders.

* Competent with job management systems and Microsoft Office applications.

* A positive, proactive approach to teamwork and resident service.

* Full UK driving licence (for occasional site visits).

Benefits

* Competitive annual salary

* Company van and fuel card for work purposes

* 25 days’ annual leave + bank holidays

* Up to £2,000 colleague referral fee

* Long-service awards at key milestones

* Perkbox – discounts on coffee, cinema, travel and wellbeing

* 1 paid volunteer day each year

* Ongoing training, support and progression, Axis promotes from within

Our Commitment

You’re a strong communicator with a keen eye for detail, comfortable managing data and people simultaneously. You thrive in a fast-paced, problem-solving environment, balancing operational priorities with accuracy, compliance, and service quality.

Apply Now
If you’re a motivated property services professional who takes pride in leading great