General Manager - South West

General Manager:
Up to £95,000 plus 50% bonus

South West London

We are seeking an inspirational General Manager to lead one of the most successful homes within a high‑end luxury care group in South West London. The home is already fully established and recognised as the best performing service in the group. With the current manager retiring, we are looking for a dynamic leader to continue this legacy and take the home to even greater heights.

At this high‑end luxury care group, the vision is simple yet powerful : delivering peace of mind. For the residents, that means exceptional care and a safe, fulfilling life. For their families, it’s reassurance that their loved ones are in expert hands. For employees, it’s the confidence they will be trained, supported, and given opportunities to excel.

As General Manager, you will have full accountability for sustaining and enhancing the home’s outstanding performance across care quality, resident satisfaction, compliance, team engagement, and financial results. Your leadership will ensure the home continues to thrive as a flagship service where residents flourish and staff feel valued.

This is a hands‑on leadership role where no two days are the same. You’ll combine strategic oversight with day‑to‑day operational excellence, all while role modelling the group’s values.

• Lead and Inspire – Provide strong leadership across all departments, maintaining a culture of excellence and compassion.
• Sustain Outstanding Care – Ensure residents continue to receive the highest standards of care, hospitality, and activities, supported by your Head of Department team.
• Drive Success – Build on the home’s strong reputation, maximising occupancy and revenue through proactive leadership.
• Ensure Compliance – Maintain full regulatory compliance, building strong relationships with the CQC and sustaining ‘Good’ or ‘Outstanding’ ratings.
• Manage Budgets Effectively – Oversee financial performance, managing staffing and operational costs while planning future investment needs.
• Develop Your Team – Coach and mentor staff, set clear objectives, and create opportunities for growth and professional development.
• Champion Communication – Foster open, effective communication with residents, families, staff, and stakeholders.
• Promote Health & Safety – Ensure all safety, infection control, and risk management practices are followed to the highest standards.

• Previous general management experience, ideally within healthcare, social care, or senior living.
• Commercial acumen and experience managing budgets.
• Proven success managing large teams and delivering outstanding results.
• Strong organisational skills and the ability to manage multiple priorities.
• Advanced IT skills and the ability to use data to inform decisions.
• Exceptional communication, interpersonal, and problem‑solving abilities.
• The ability to build rapport, show empathy, and lead with integrity.

• A competitive salary of up to £95,000 plus a 50% performance‑based bonuses.
• Career development and leadership training.
• The chance to lead in a luxury environment where quality and compassion are at the heart of everything we do.
• A supportive and inclusive workplace culture.

This group is committed to creating a diverse and inclusive environment where every employee feels valued and respected. We welcome applicants from all backgrounds and identities to apply.