Facilities Manager - Client Side

A confidential client in the London property market is seeking an experienced Facilities Manager to oversee a diverse portfolio of mixed-use assets. Acting on behalf of the landlord, you will ensure the delivery of high-quality FM services, statutory compliance, and smooth day-to-day operations across several sites. This is a key role within the wider property and asset management team and reports directly into the Head of Asset & Property Management.

The Role
You will take full operational ownership of your allocated properties, ensuring they are safe, compliant, well-maintained and presented to the highest standard. The position requires a confident, proactive operator with strong knowledge of statutory compliance and the ability to work both independently and collaboratively.

Key Responsibilities Operations & Site Management
 
Oversee all FM services and site operations across allocated properties.
Conduct regular inspections in line with internal processes and legal requirements.
Carry out routine inspections of void properties, ensuring security, condition and readiness for viewings or handovers.
Act as the primary FM contact for tenants, building strong relationships and resolving issues promptly.  Contractor & Service Provider Management
 
Manage day-to-day contractor performance, ensuring service levels are met and improved over time.
Coordinate hard and soft FM services including M&E, security and cleaning.
Support the tendering of FM contracts and maintain up-to-date contract documentation.  Budgeting & Service Charges
 
Work with Asset Managers to obtain costs and assist in annual service charge budget setting.
Manage and monitor operational expenditure throughout the year, ensuring accuracy and cost control.
Recommend maintenance and project works for future budgeting cycles.
Oversee purchase orders, invoice approval and cost allocation processes.
Support year-end service charge reconciliation and identify opportunities for efficiency savings.  Compliance, H&S and Insurance
 
Ensure full statutory compliance across the portfolio, including H&S, fire safety, water hygiene, asbestos and more.
Coordinate statutory testing, PPM delivery and reactive works with the wider team.
Close out actions from H&S and engineering insurance reports and review RAMS when required.
Report property damage and potential claims to the relevant internal teams.  Collaboration & Reporting
 
Hold monthly site reviews with Asset Managers, discussing performance, risks and tenant matters.
Prepare accurate reports, records and updates for internal stakeholders.
Identify opportunities to improve processes across the business.  Operational Support
 
Support site-specific initiatives including capex projects, refurbishments and dilapidations.
Assist with business plan preparation and highlight potential leasing or development opportunities.
Support mobilisation of new acquisitions and handover of disposed assets.
Contribute to due diligence and tenant fit-out review processes.
Liaise with insurers and loss adjusters on claims when required.  Person Profile  
Significant experience managing facilities across multi-site, mixed-use (commercial and residential) portfolios.
Strong stakeholder and tenant engagement skills, with a customer-focused approach.
Highly organised, proactive and detail-driven, with strong problem-solving capabilities.
Confident managing third-party contractors and service providers.
Strong understanding of service charge budgeting and reconciliation.
Proficient in Microsoft Office and reporting tools.  Qualifications & Training  
Industry-recognised qualifications (e.g., IOSH, NEBOSH, IWFM or relevant technical certifications), or a willingness to work towards them.
Strong understanding of statutory building compliance and H&S legislation.
Full UK driving licence and willingness to travel across sites.
Commitment to continuous professional development and staying up to date with legislative changes