Managing Consultant​/Senior Manager - Energy Transition & Utilities; Energy Retail

Managing Consultant/Senior Manager – Energy Transition & Utilities (Energy Retail)

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting‑edge solutions. Join us to drive transformation tailored to our client’s challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

• Experience managing teams and multiple work streams in complex delivery environments, fostering practice development, team building, and mentoring junior colleagues.
• Experience delivering a range of technology‑driven Energy Retail transformation programmes, your experience should cover:
  • Customer Experience (CX) Strategy:
    Designing and implementing CX strategies that enhance customer engagement, improve satisfaction, and align with business objectives.
  • CX Platforms & Associated Technologies:
    Expertise in CRM and Billing platforms, including re‑platforming initiatives. Skilled in identifying opportunities to leverage technology, defining end‑to‑end solutions, and integrating these seamlessly across business, customer, and operational domains.
  • Operational and Service Improvements:
    Driving efficiency and performance through new ways of working, process redesign, operating model transformation, and organisation design to support future growth and regulatory compliance.
  • Managing Industry Change:
    Supporting clients through significant market and regulatory changes, enabling them to adapt quickly and capitalize on new opportunities while maintaining business continuity.
• Demonstrated ability to leverage emerging technologies, including generative and agentic AI, to address key challenges faced by Energy Retailers. Skilled in identifying opportunities for Capgemini to harness these innovations to accelerate delivery and enhance business outcomes.
• Business development experience driving the development of new business in the market. Utilising a combination of our organisation’s broader pre‑existing relationships, company relationships and your own network, you’ll generate new business.

As a Managing Consultant / Senior Manager in our Energy Retail team, you will play a pivotal role in shaping and delivering complex transformation programmes—guiding clients from strategy through to execution. Acting as a trusted advisor, you’ll influence senior stakeholders, lead cross‑functional teams, and ensure solutions are both innovative and practical. Your leadership will help organisations navigate disruption and build resilient, future‑ready operations.

You’ll be ready to lead the delivery of complex transformation programmes for large organisations, while actively leading business development and the growth of our practice.

You will work closely with clients to tackle their biggest challenges, including optimising customer journeys, designing and delivering change roadmaps, and aligning business and technology transformation. Your focus will be on driving operational improvements, enhancing customer experience, and strengthening market competitiveness.

You will bring deep knowledge of the GB retail energy market, gained through experience working for or with energy retail suppliers and/or code managers, alongside a strong blend of consulting and industry expertise in delivering technology‑driven transformation programmes.

Our support spans traditional energy retail market challenges—billing, CRM, debt management and operational & cost optimisation—while also enabling innovation through leveraging emerging technologies such as agentic AI, helping clients position themselves as market leaders.

As part of your role, you will have the opportunity to contribute to the business and your own personal growth, through the following areas:

• Business Development – Lead proposals, RFPs, bids, proposition development, client pitches and hosting at events.
• Practice Development – Lead activities to develop the Energy Transition & Utilities practice, such as creating thought leadership,…