Operations Manager – Managed Services

Join to apply for the Operations Manager – Managed Services role at Onnec
.

This range is provided by Onnec. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

This range is provided by Onnec. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.

We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

We are seeking a proactive and experienced Operations Manager to join our Managed Services team. Reporting to the Operations Director, you will provide operational support to Managed Services clients and staff, manage service tenders and pricing, and play a key role in strategy planning and forecasting. You will also support presales bid management and costing and contribute to operational management within workplace or data centre technology environments.

This role will work closely with Service Delivery Directors, Sales Directors, and other operational leaders to ensure alignment of delivery strategies, processes, and procedures. You will be expected to foster strong relationships with key customer stakeholders and internal teams, and support continuous improvement across the Managed Services division.

• Provide operational support for Managed Services clients and staff, ensuring high standards of service delivery and operational excellence.
• Lead the management of service tenders, pricing strategies, and commercial negotiations for new and existing contracts.
• Assist in the development and execution of Managed Services strategy, including forecasting, planning, and reporting.
• Support pre‑sales activities, including bid management, solution design, and costing for new business opportunities.
• Work with Service Delivery Directors and Sales Directors to develop existing accounts and expand service offerings.
• Understand the unique operational needs and challenges of each designated account and develop customised operational strategies.
• Foster deep relationships with key customer stakeholders and internal teams.
• Meet and exceed financial and margin expectations at account and project level.
• Identify opportunities for process improvement and efficiency enhancement; analyse existing processes and workflows to optimise operations.
• Manage and allocate resources efficiently, including budgeting and resource planning.
• Oversee inventory and supply chain management, ensuring timely availability of materials and resources.
• Support recruitment, training, and management of operational staff, setting clear KPIs and performance expectations.
• Provide coaching, guidance, and support to help team members achieve their goals.
• Collaborate with cross‑functional teams to align strategies and resources.
• Ensure compliance with all relevant laws, regulations, and industry standards, including Health & Safety and ISO governance.
• Implement and maintain safety protocols to create a secure working environment.
• Manage relationships with suppliers and vendors to optimise costs and improve service quality; negotiate contracts and agreements to secure favourable terms.
• Prepare and present regular reports and updates to senior management on the performance of Managed Services accounts.
• Communicate client feedback and insights to relevant teams for continuous improvement.
• Establish key metrics to measure…