Senior AV Technician

We are searching for a Senior Audio Visual Technician to lead the day-to-day delivery of AV services and ensure high-quality event production and technical operations. The role involves assigning and supervising daily tasks for AV technicians, setting up and operating AV, lighting, digital displays, IPTV, staging, and production systems, and maintaining secure control of AV assets and stock. Working closely with the TV team, the Senior AV Technician supports filming and live streaming, oversees third-party contractors, and acts as a key point of contact for AV event planning.

The role also supports AV bookings, staffing coordination, meetings, and accurate invoicing to ensure smooth service delivery. Beyond technical delivery, the Senior AV Technician maintains high service standards, monitors performance, and drives continuous improvement. This includes training technicians, ensuring health and safety compliance, supporting recruitment and onboarding, and maintaining technical documentation. As a Fire Marshal and First Aider, the role contributes to a safe and professional working environment.

The position sits within the AV Team in the Operations Team, which delivers high-quality, cost-effective AV services across all venues, customers, and regions, working closely with Portfolio & Product Management and Engagement & Growth teams. Main duties and responsibilities Oversee and actiondaily AV operations at our clients venue , ensuring the setup and operation of allAV, lighting, digital display screens, IPTV, stage, and production services meet agreed standards.

Oversee and buildsemi-permanent structures for branding and set when required (BeMatrix frame) Oversee the performance, punctuality, and service quality of the AV technicians while serving as the on- the-floor team lead. Manage stock control,asset management, security, and maintenance of all AV equipment, including pool equipment, ensuring resources are effectively utilised. Work closely with the TV team on filming,streaming, and interviews for internal and external clients,ensuring seamless AV support.

Supervise third-party contractors, introducing them to operational spaces and providing necessary event documentation, such as running orders and content. Manage external AV hire, staffingallocation, rota updates,bookings for third-party contractors, informing the AV Manager of all hires and bookings. Act as the main AV event planningcontact for clients and agents in the absenceof the AV Solutions Manager or AV Manager, ensuring clear communication and coordination.

Ensure accurate recording and invoicing of additional AV equipment chargesvia the sales team. Deliver outstanding customer service, collaborating with the AV Manager, AV Solutions Manager,and Head of Venues and Facilities to resolve issues promptly. Monitor service delivery and operational standards, implementing improvements to optimise quality and efficiency. Support business continuity by training AV teams and third-party contractors on handling technical failures, including projector, LCD, lighting, and cabling issues.

Assist internal and external stakeholders with technical issues including video conferencing (VC) facilities and AV requirements, proactively addressing needs. Supervise external AV and stagebuild third-party contractors, ensuring they adhereto safety protocols. Oversee the performance of the team and third-party AV technicians, ensuring high service levelsthroughout events and reporting any issues as necessary. Keep abreast of industry practices and encourage professional development through CTS courses and other training opportunities.

Assist with recruitment, training, and healthand safety inductions for new internal and third-party AV technicians, ensuring compliance with procedures. Maintain and updateessential AV documentation, including sales packs,user guides, trainingmanuals, and guides, supporting operational efficiency. Collaborate with Operations and Sales teams to ensure accurate event and client information is submitted for timely invoicing. Manage and safeguard the lecture theatrebanner system, ensuring proper access and maintenance.

Implement and…