Quality & Compliance Manager; Jewellery - Abbott Lyon

Hybrid – 3 days per week at the London Product Studio

Rewarding salary + 10% bonus + benefits

Abbott Lyon is all about creating affordable luxury, designer-inspired, trend-led jewellery and accessories with a personal touch.

Founded in 2015 by Jezz Skelton & Asha Jones it has become a big hit globally, achieving eight-figure revenue direct to consumers via its website, and is the fastest-growing jewellery brand in the UK, and recently ranked in the Sunday Times 100. Abbott Lyon’s focus is on creating high quality, stylish and meaningful jewellery designs with thoughtful and personal touches.

Check out their website here:

Your role will be to take lead accountability for developing the Quality and Compliance strategy across the business and ensuring its successful implementation. As a company that ships millions of beautifully designed and crafted products each year, this is an exciting, high impact role with a direct impact on Abbott Lyon’s overall Customer Experience and Brand sentiment.

Reporting into the Product Director, you will be the subject expert in the business for all things Quality and Compliance, ensuring our end to end processes (from product development through to post purchase support) are designed to minimise issues across the Supply Chain. You will partner with teams across Product Management, Finance, Operations, and Customer Service (to name a few), in addition to our external vendors, to ensure Quality data and regulatory compliance are embedded into our decision-making processes, resulting in a reduction in the overall financial exposure relating to quality and further reaffirming our brand credibility.

This role is perfectly suited to somebody who is data driven, collaborative and “never done” when it comes to improving processes and ways of working.

• Quality Assurance (Proactive): Develop and maintain the company’s Quality Management Programme to support consistent, proactive product quality across the design and production lifecycle.
• Quality Assurance (Proactive): Lead supplier audits and onboarding processes to ensure compliance with quality, ethical, and sustainability standards.
• Quality Assurance (Proactive): Implement continuous improvement initiatives in collaboration with design, production, and supply chain teams to pre-empt quality issues.
• Quality Assurance (Proactive): Embed quality planning at the Design/NPD stage to mitigate potential non-conformance
• Quality Control (Reactive): Lead root cause analysis and corrective/preventive actions in response to customer complaints, feedback and returns
• Quality Control (Reactive): Maintain detailed records of product non-conformance and track quality KPIs for regular reporting to supply base and internal leadership
• Quality Control (Reactive): Collaborate with Customer Service teams to support timely, satisfactory resolution of quality-related issues.
• Quality Control (Reactive): Create monthly insight dashboard to show product quality trends and the commercial and customer experience impact of improvements/initiatives already live
• Data analysis and insight: In partnership with Operations/Customer Experience Leadership, analyse replacement and refund data to identify the rate of issues on a product and category level (the “fault rate”) and whether there are new products/trends requiring attention
• Data analysis and insight: Analyse the financial impact of replacements and refunds relating to product quality, identifying drivers of this cost (e.g. product mix, AOV, process non-conformance) and associated improvement opportunities
• Lead Quality & Compliance strategy: Develop the overarching strategy, covering everything from website and post-purchase comms through to warranty details and manufacturing enhancements
• Lead Quality & Compliance strategy: Lead the project management of Quality improvement across the business, ensuring there is ongoing focus on the top opportunity areas (e.g. plating, product design improvements) and that agreed actions are executed
• Regulatory Compliance & Testing: Ensure compliance with all relevant UK, EU, and…