Quality Assurance Officer

Job Title:

Quality Assurance Office

Location:

London Hybrid 3 days a week in the office

Salary:
Up to £60,000

Hours:

Monday - Friday 9 am - 6 pm

Benefits:

25 Days Holiday
Pension scheme
Private healthcare
Discretionary Bonus
Other flexible benefits

About the role of Quality Assurance Officer:

Reporting to the Senior Compliance Officer, the Quality Assurance Officer is responsible for Quality Assurance across the Buy to Let and Bridging Lending teams.

Performs quality assurance activities within the compliance monitoring plan.

Maintain quality assurance policy & procedures and support the Senior Compliance Officer in day-to-day assurance activities.

Responsibilities required for the role of Quality Assurance Officer:

Operates an independent quality assurance role
Customer outcomes, lending and servicing file reviews - CBTL cases, fees on customer accounts, lending file reviews, customer due diligence and customer risk assessments
Call Listening - pre-completion calls and servicing calls
All third-party due diligence activities - broker registrations, solicitors panel and other third parties
Performs ongoing oversight of quality assurance activities performed by outsourced third parties
Assesses first line of defence activities, checking data quality on loans to appropriate lending mandates/underwriters
Utilises management information to highlight business areas for quality work
Undertakes ad hoc quality assurance activities, case/account investigations
Highlights business strengths and weaknesses, including any areas of customer detriment and recommends corrective actions
Supports the Senior Compliance Officer in day-to-day assurance activities such as customer due diligence and customer risk assessments, and complaints administration.
Produces a monthly report of quality assurance activity and outcomes for inclusion in the Compliance report for the Risk Committee Experience required for the role of Quality Assurance Officer:

Minimum 1 years' experience in a similar compliance role at a mortgage lender
Working knowledge of PRA & FCA regulation of the mortgage industry, including CBTL
Strong attention to detail and analytical skills

Preferred:

Awareness of BTL & Bridging mortgage application processing requirements
Knowledgeable on key AML requirements for mortgage lenders

For more information regarding the role of Quality Assurance Officer please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days