Leasing Associate

Location: North West London

Lettings Associate - Build to Rent (BTR)

Location:

Onsite

Hours:

40 hours, 5 days per week

A leading Build-to-Rent (BTR) operator is looking for a confident, customer-focused Lettings Associate to help drive leasing performance and deliver an exceptional resident experience in a modern, high-quality rental community.

This is a fast-paced, people-first role ideal for someone who loves sales, service, and creating standout resident journeys.

The Role

You'll be the first point of contact for prospective residents, managing enquiries, conducting viewings, driving conversions, and helping maintain high occupancy across the building.

You'll support the Lettings Manager with day-to-day operations, guide junior team members, and ensure the property is presented at its best at all times.

What You'll Do

Leasing & Sales

Manage lettings enquiries promptly and professionally

Deliver high-quality viewings and convert prospects into leases

Process applications, references, deposits, and move-in paperwork

Maintain and update adverts across property portals

Monitor local rental market trends and competitor activity

Support marketing campaigns and open-house events

Use the property management system (e.g., Yardi) for accurate records

Customer Experience

Provide exceptional service to residents, prospects, and visitors

Resolve complex queries and support seamless move-ins/outs

Ensure resident issues are addressed within agreed time frames

Help build a friendly, community-focused environment

Property Standards

Assist with inspections, maintenance coordination, and overall presentation

Follow all health & safety and operational procedures

What We're Looking For

Essential

Experience in lettings, BTR, PBSA, co-living, or serviced apartments

Strong sales skills with proven target achievement

Excellent communication across phone, email, and face-to-face

Outstanding customer service and attention to detail

Highly organised, proactive, and able to work independently

Confident IT skills (Microsoft Office + PMS experience)

Positive, professional, team-focused attitude

Ability to work Saturdays and public holidays on a rota

Desirable

Experience specifically within private residential lettings

ARLA qualification

Knowledge of Yardi or similar PMS

Why This BTR Role?

Join a growing sector offering long-term career development

Highly varied blend of sales, customer experience, and operations

Direct impact on occupancy, resident satisfaction, and building performance