Giorgio Armani Deputy Business Manager, Selfridges

Position: Giorgio Armani Deputy Business Manager, Selfridges 37.5 hours)

Giorgio Armani Deputy Business Manager, Selfridges London (37.5 hrs)

Location: Selfridges, London, UK
Employment Type: Full-time
Seniority Level: Not Applicable

Overview

Giorgio Armani Beauty is more than makeup; it’s a philosophy of perfecting natural beauty for everyone. We believe in empowering individuals, regardless of identity or background, to express their confidence and achieve their most flawless selves. Driven by innovation, precision, and the art of subtle enhancement, we offer sophisticated products and expert techniques that inspire self-assurance and the pursuit of timeless beauty for all.

Qualifications

• A Beauty Guru: You’re passionate about all things beauty and love sharing your expertise with teams and customers. You’re a pro at giving personalized advice and helping people find the perfect products that empower them.
• A Connection Creator: You’re natural at building authentic relationships and making people feel comfortable. You enjoy chatting with customers, learning about their unique style, and helping them create a beauty routine that expresses who they are.
• A Growth Champion: You’re passionate about coaching and developing others. You see the potential in everyone and empower your team to achieve great results.
• A Trendsetter: You’re active on social media, always on top of the latest beauty and wellness trends, and you connect with people both online and in person, building a community around your passion for beauty.
• A Go-Getter: You’re driven, ambitious, and love a challenge. You’re excited to create innovative in-store experiences and achieve outstanding results with your team.
• A Brand Ambassador: You believe deeply in the Giorgio Armani Beauty mission and values. You’re passionate about the iconic brand and eager to represent it.

What You Will Be Doing People Management and Development

• Support team onboarding and training:
  Assist the Business Manager in onboarding new team members, delivering job coaching, and supporting ongoing development.
• Performance monitoring:
  Assist the Business Manager in tracking team performance and identifying areas for improvement.
• Performance feedback support:
  Provide feedback to team members on performance, under the guidance of the Business Manager, focusing on coaching and development opportunities.

Elevating Customer Experience

• Act as an Armani Beauty brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Demonstrate product knowledge and storytelling:
  Confidently showcase products, immerse customers in the brand’s history, and offer tailored advice to meet their needs.
• Ensure the team delivers the Armani Beauty service model, providing exceptional customer service and experiences.

Driving Retail Performance

• Exceed sales targets:
  Contribute to the development and execution of plans to achieve retail targets and KPIs, identifying risks and opportunities.
• Plan and execute engaging events:
  Support the planning and execution of events and animations that drive customer excitement for Armani Beauty.
• Support new business development:
  Contribute creative ideas to generate new business and implement innovative strategies.
• Build client relationships:
  Actively build and maintain relationships with key customers, contributing to the growth of the VIP customer base.

Operational Excellence

• Participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
• Complete administrative responsibilities:
  Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms.
• Maintain counter standards:
  Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.

Support and Development – Invest in Your Future with L'Oréal Luxe

• Comprehensive Onboarding: Kickstart your journey with a dynamic blend of in-person and online modules during your first three months, covering everything you need to know about our brands and culture.
• Continuous Learning: Benefit from ongoing training and mentorship with your Area Manager, Education Manager, and peers, developing…