Prada Deputy Manager, Harrods

Position: Prada Deputy Manager, Harrods 37.5 Hours)

Prada Deputy Manager, Harrods London (37.5 Hours)

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Prada Beauty Deputy Business Manager

Prada Beauty challenges conventional beauty standards, empowering individuals to express their unique identities and redefine beauty on their own terms. We believe that beauty is not about conformity, but about individuality, self-expression, and embracing what makes each person unique. We champion free‑thinking, avant‑garde ideas, fuelled by cutting‑edge technology and boundless creativity, to offer infinite possibilities for self‑reinvention and exploration. At Prada Beauty, we encourage experimentation and invite everyone to discover their own distinct expression of beauty.

Join us, in shaping the future of beauty!

Who We Are Looking For

• You’re passionate about all things beauty and love sharing your expertise with your teams and customers! You’re a pro at giving personalized advice and helping people find the perfect products that make them feel empowered.
• You’re a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique style, and helping them create a beauty routine that expresses who they are.
• You’re passionate about coaching and developing others. You see the potential in everyone and empower your team to achieve amazing things.
• Being active on social media, you’re always on top of the latest beauty and wellness trends. You know how to connect with people both online and in person, being able to build a community around your passion for beauty.
• You’re driven, ambitious, and love a challenge. You’re excited to create innovative in‑store experiences and achieve amazing results through your team.
• You’re a true believer in the Prada Beauty mission and values. You’re passionate about our iconic brand and can’t wait to represent them.

What You Will Be Doing People Management and Development

• Supporting Team Onboarding and Training:
  Assist the Business Manager in onboarding new teammates, delivering on‑the‑job coaching, supporting their ongoing development.
• Performance Monitoring:
  Assist the Business Manager in tracking team performance and identifying areas for improvement.
• Performance Feedback Support:
  Provide feedback to team members on performance, under the guidance of the Business Manager, focusing on coaching and development opportunities.

Elevating Customer Experience

• Embodying Brand Excellence:
  Act as a Prada Beauty brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Product Expertise and Storytelling:
  Confidently demonstrate products, immerse customers into the brand’s history, and offer tailored product knowledge, tips, and techniques to meet customer needs.
• Deliver the Prada Beauty Service
  
  Experience:
  
  Ensure that the team is delivering the Prada service model, delivering exceptional customer service and experiences.

Driving Retail Performance

• Exceeding Sales Targets:
  Contribute to the development and execution of plans to achieve retail targets and KPIs. Identify and communicate potential risks and opportunities to the Team Manager.
• Creating and Executing Engaging Events:
  Support the planning and execution of engaging events and animations that drive customer excitement for Prada Beauty.
• Developing New Business:
  Contribute creative ideas to generate new business and support the implementation of innovative strategies.
• Building Client Relationships:
  Actively build and maintain relationships with key customers, contributing to the growth of the VIP customer base.

Operational Excellence

• Teamwork and Training:
  Actively participate in team efforts and complete all required training programs to maintain up‑to‑date product knowledge and brand expertise.
• Administrative Responsibilities:
  Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
• Maintaining Counter Standards:
  Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.

Support and Development –…