Floor Manager St Pancras

Floor Manager – London St Pancras

Join to apply for the Floor Manager – London St Pancras role at All Saints.

At All Saints we are in the business of feelings – making our customers feel cool and confident. Our products are designed in‑house and made by a small number of suppliers and artisans around the world to sustainable standards. We are embarking on an exciting plan and are seeking new members of the team to contribute.

As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers. You’ll help create a community of All Saints fans in the area and support both in‑store and online service. The role requires great organisation, resilience, enthusiasm and determination to ensure an excellent customer experience and the store embodies the All Saints brand.

• The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
• You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
• You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
• You’ll be an expert ambassador for our product, with the knowledge to inspire both our in‑store and online customers and your team.
• Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best‑selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store.
• You will be accountable for the day‑to‑day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need.
• Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
• Proactively manage people matters such as return‑to‑work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews.
• Create and implement floor plans and rotas independently, setting the store up for success for the day.

• You love fashion! We need you to be an irresistible ambassador for All Saints and a believer in the power of an amazing new outfit.
• Tenacity and belief to succeed – you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to.
• You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations – it's your passion and it shows!
• Natural affinity in learning new systems and processes in a digital environment.
• Honest, trustworthy and dependable – you live by our brand values.
• A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customers' health and safety. You are dedicated and committed to the success of the brand.
• A confident and hardworking leader – your team love to work with you and for you and demonstrate these behaviours even in your absence.

Our brand‑new St Pancras store is coming soon to one of London’s busiest transport hubs, home to the Eurostar and a gateway to international travel. Set to open from 7:30 AM – 9:00 PM Monday to Saturday and 9:00 AM – 7:00 PM on Sundays, this store will be a must‑stop for commuters and holiday‑makers.

• The Customer is the Boss – We work as one proud team to get the best for our customers.
• One Team – We are joined up and encourage others to share their ideas.
• We Do What We Say We Will – We know our goals, and we work with clear outcomes in mind.
• We Are Responsible – We are self‑aware, understand the impact we have on others and are positive about the future.

Mid‑Senior level

Full‑time

Sales and Business Development

Apparel & Fashion