Skincare Specialist

Skincare Specialist – ELEMIS

Location: John Lewis, Westfield Stratford

Department: Retail

Contract Type: Permanent

Weekly

Hours:

22.5 hours across 3 days – flexibility required

As our Skincare Specialist, you will assist in the day‑to‑day running of the Elemis Account by driving sales of Elemis treatments and products. Your passion for Elemis will drive greater awareness of the brand along with the use of internal and external promotional activity. Your organisation, attention to detail and leadership skills will ensure that company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.

• Proactively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, striving to exceed set targets.
• Raise awareness of the Elemis brand and educate clients in the product and treatment range.
• Participate fully in promotional/PR activity and ensure the success of the promotion and/or event.
• Assist the Account Management Team in accurately recording sales figures and stock levels.

• Carry out treatments punctually and to a consistently high standard in accordance with clients’ requirements and as per the training received to strive for repeat bookings (therapists only).
• Ensure products and treatments prescribed are appropriate to clients’ needs and take into account medical contraindications.
• Maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation.
• Ensure that customer service is of the highest standard and handle any client complaints promptly, consulting the Account Management Team in all cases.
• Keep all details regarding clients in the strictest of confidence, locked away and never discuss them with inappropriate parties either inside or outside the Company.

• Beauty Therapy qualification to NVQ level 3 minimum (or equivalent)
• CIDESCO certificate highly desirable
• Good level and standard of UK/European education or equivalent
• Experience with in a similar retail/store role and industry
• Proven sales record
• Practical work experience in conducting treatments
• Previous experience working with a professional brand

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Bonus/Commission Scheme
• Healthcare Cash Plan (with Dental)
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

* Some benefit eligibility is based on length of service or contract type

Referrals increase your chances of interviewing at ELEMIS by 2x

Seniority level: Executive

Employment type: Part‑time

Job function: Other

Industry: Cosmetics