Sales Support Specialist

Location: South West London

37.5 hours | Flexible start/finish | Hybrid option | Parking/travel contribution
+ Excellent benefits

Are you highly organised, customer-focused, and confident working with orders, systems, and deadlines? This is a fantastic opportunity to join a fast-paced, international environment where distribution expertise powers essential global industries with service excellence, accuracy, and collaboration sit at the heart of everything.

As a Sales-focused Customer Support Specialist, you’ll act as the first point of contact for customers, managing orders from placement through to delivery while building trusted, long-term relationships.

What You’ll Be Doing

* Acting as the first point of contact for customers regarding sales orders

* Receiving orders via email and phone and accurately entering them into an ERP system

* Managing queries around pricing, availability, delivery schedules, and delays

* Proactively resolving customer issues including shortages, damages, or late deliveries

* Keeping ERP records and internal teams fully up to date

* Working closely with Sales, Logistics, Warehousing, and Finance teams

* Managing your workload efficiently while maintaining a high standard of service

What We’re Looking For

* Proven experience in sales support, customer service, or order processing

* Strong written and verbal communication skills

* Confidence working with ERP / inventory systems (e.g. JD Edwards, SAP, Oracle, Dynamics, Netsuite or similar)

* Highly numerate, comfortable with pricing, quantities, and spreadsheets

* Calm under pressure, organised, and solutions-focused

* A collaborative team player with a proactive, can-do mindset

Why Join?

* Competitive base salary with discretionary annual bonus

* 25 days holiday + bank holidays plus additional life-event leave

* Generous pension, life assurance, and income protection

* Hybrid working option

* Onsite wellbeing initiatives including yoga and physiotherapy

* Employee Assistance Programme with mental health support, virtual GP & retail discounts

* Regular team and company-wide social events

Apply Now

You’ll be joining a business with impressive, modern offices, a collaborative and inclusive culture, and values that genuinely shape how people work together day to day. The environment is professional and supportive and with exposure to multiple areas of the business, this role offers real career progression and the opportunity to grow long-term within a stable, forward-thinking organisation