Account Manager - Cloud & Cortex

Overview

Renewals Account Manager - Cloud & Cortex at Palo Alto Networks

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Our Mission At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution.

From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Our FLEX Benefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career
The role of the Renewals Account Manager for Cortex and Prisma Cloud is key to ensuring the success of Palo Alto Networks’ fast-growing customer base. With goals and quotas aligned directly to customer retention, you are an inside role which is central to positioning renewals and additional software and hardware to current customers. Alongside this, you will work collaboratively with the channel to ensure that customers have a positive and successful experience with their Palo Alto Networks deployment.

Your Impact

• Responsible for renewing contracts focused on our Cortex and Prisma Cloud portfolios - Your portfolio includes Cortex XDR, Xpanse, XSOAR, and XSIAM, and Prisma Cloud solutions
• Work in tandem with the Cortex and Prisma Cloud Sales Teams to understand the customer environment and identify the customer need
• Excellent ability to communicate with an array of internal teams
• Manage all Cortex and Prisma Cloud maintenance and subscription renewals in your territory
• Quote generation, including the creation of coterminous quotes
• Upsell to multiyear Cortex and Prisma Cloud renewals by positioning value to the customer
• Diligently follow up with Regional Sales Managers, Inside Sales, channel partners and end-users to bring in renewals before the expiration
• Submit accurate and timely forecast through  and clari
• Work within existing renewals database and collaborate with Sales Operations and IT to drive process and systems improvements and best practices

Qualifications

Your Experience

• Experience in managing customer renewal install base for assigned Enterprise and Commercial accounts
• Experience working with Channel Partners
• Track record of achieving sales goals and objectives
• Experience using  and clari for forecasting and CPQ for quoting
• Enthusiastic, driven and confident - ability to clearly and persuasively articulate the company’s mission, product and business opportunity
• Ability to learn new technologies quickly, adapt to changing needs and possess strong analytical skills
• Ability to quickly build productive relationships in a fast-paced, performance-driven environment
• Strong time management and interpersonal skills
• English language proficiency, other European languages (German, French, Spanish) preferable

Additional Information

The Team Our sales team members…