Dior Ambassador Flagship

Position

Dior Ambassador - Full Time - 5 days - 37.5hrs

Department:
Retail

Location:

Harrods / Selfridges London

Reports to:

Counter Manager

As a Beauty Consultant for Parfums Christian Dior, you are a brand ambassador. In your role, you are responsible for driving beauty sales by achieving your sales targets while promoting the brand and providing a personalized luxury service to customers.

• Actively sell Parfums Christian Dior products and provide a luxury standard of service to customers.
• Achieve or exceed sales targets as set by your line manager.
• Link sales across product categories to increase average transaction value (ATV) and average transaction units (ATU).
• KPI: achieve set sales targets.

• Knowledgeable on all Parfums Christian Dior products and able to propose personalized products to clients.
• Initiate contact with clients and welcome them both at the counter and via traffic stopping.
• Develop personal relationships with clients and gain loyalty, introducing the DIOR VIP loyalty and reward scheme.
• Educate clients on Parfums Christian Dior products and the brand.
• KPI: achieve target for Mystery Shopping.

• Participate in merchandise management to ensure alignment with corporate guidelines.
• Monitor stock levels, report any issues, and ensure sufficient inventory.
• Adhere to all company procedures and policies.
• Update iPOS tool with client data, including all sales and client profiles.
• Develop and utilize customer database on iPOS to build clientele through phone calls, product launch events, and appointments.

• Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate.
• Tenacious; willing to go the extra mile to ensure customers leave having received the very best luxury service & experience.
• Driven and results-oriented, seeking ways to grow the business through events and counter activity.
• Self-confident, able to approach and engage customers at ease using strong selling skills.
• Immaculately groomed and presented, embodying the elegance that customers have come to identify with Parfums Christian Dior.

• Previous experience working in a luxury, consultative sales role is required.
• Experience in beauty and/or fragrance sales is advantageous.

At Parfums Christian Dior, the excellence of our House is based on the alliance between our heritage and our forward-looking values. We are convinced that diversity, within an inclusive and fulfilling work environment, enriches our teams. We encourage diversity in all its forms in our recruitment and respect the individuality of each candidate.

Please apply online directly on our internal job board, voices.