Neighbourhood Housing Officer

Location: Brent

We are looking for a proactive and customer-focused Neighbourhood Housing Officer to manage a patch of properties and deliver high-quality housing management services. You will be responsible for tenancy sustainment, estate management, and building strong relationships with residents and partner agencies to create safe, well-maintained neighbourhoods.

Key Responsibilities
Manage a neighbourhood patch and act as the main point of contact for residents
Carry out tenancy sign-ups, starter tenancy visits, and ongoing tenancy management
Respond to and manage anti-social behaviour and neighbour disputes
Ensure estates and communal areas are safe, clean, and well maintained
Identify and address tenancy breaches, safeguarding concerns, and risks
Coordinate repairs and maintenance and work closely with contractors
Support residents to sustain their tenancies, including referrals to support services
Manage low-level rent arrears in partnership with income teams
Promote resident engagement and community involvement
Ensure compliance with housing, health and safety, and fire safety requirements
Maintain accurate case records and meet performance targets

About You
Experience in neighbourhood or housing management
Knowledge of housing legislation and tenancy management best practice
Strong communication, conflict resolution, and case management skills
Ability to work independently, manage a caseload, and prioritise effectively
Confident working with residents from diverse backgrounds
IT literate with experience using housing management systems

If you have the relevent skills then please apply today