Debt Recovery Officer

Location: Brent

We are seeking a motivated and resilient Debt Recovery Officer to maximise rental income and reduce arrears across our housing portfolio. You will work closely with residents to prevent debt escalation, provide support and advice, and take appropriate recovery action in line with housing legislation and organisational policies.

Key Responsibilities
Manage rent arrears cases across a range of tenures
Contact residents by phone, email, letter, and home visits to recover outstanding debt
Negotiate and agree affordable repayment plans
Carry out income and expenditure assessments
Prevent arrears escalation through early intervention and tenancy support
Prepare cases for legal action, including Notices, PCOL claims, and court documentation
Represent the organisation at court where required
Signpost residents to welfare benefits, debt advice, and support services
Maintain accurate records using housing management systems
Ensure compliance with relevant legislation, policies, and pre-action protocols

About You
Experience in housing income, rent arrears, or debt recovery
Knowledge of housing law, arrears recovery processes, and court procedures
Strong negotiation, communication, and problem-solving skills
Ability to manage a caseload and work to performance targets
Confident dealing with challenging and sensitive situations
Good IT skills and experience using case management systems

If you have the relevant skills then apply today