Principle Software Engineer - Agents; PMTS

Principal Software Engineer - Agents (PMTS)

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword—it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

We are seeking an exceptional Principal Engineer specializing in Agentic Systems to join our brand new dynamic team. As a senior technical leader in our engineering organisation, you will drive the strategic direction for autonomous agent systems at enterprise scale. You will lead moonshot agent projects that will fundamentally transform the future of work while ensuring these systems meet rigorous enterprise demands of scale, security, and compliance.

• Define and lead the technical strategy for production‑scale intelligent agents capable of sophisticated navigation across diverse software platforms (e.g., Web UIs, Internal Sandboxes, Development Environments) while maintaining enterprise security boundaries.
• Own the Security Strategy for autonomous agents.
• Architect and implement distributed multi‑agent orchestration systems at scale in enterprise production environments.
• Establish comprehensive security frameworks for agent operations including sandboxing, permission models, audit trails, and compliance with enterprise standards.
• Contribute as a technical leader to the scalable system architecture that supports complex agent interactions, real‑time decision‑making, and high‑throughput backend services. Build robust monitoring, observability, and governance systems for agent behavior.
• Lead cutting‑edge R&D in agentic systems, exploring novel approaches to agent trust models, explainability, and human‑in‑the‑loop architectures at scale.
• Mentor multiple engineering teams and collaborate with cross‑functional enterprise architects to align agent capabilities with business objectives.

• Principal‑Level software engineering experience with a heavy focus on backend systems and cloud infra at scale.
• Proven track record of building and scaling agent orchestration frameworks in production environments.
• Strong software engineering fundamentals and advanced proficiency in Python or another object‑oriented language.
• Expertise in designing, implementing, and maintaining Security, Authentication and Authorization frameworks, Credential Management, and Secrets Distribution Systems.
• Knowledge of technologies such as Model Control Protocol (MCP), A2A, Browser Agents, Sandbox Agents, and Computer Use Agents with their enterprise deployment considerations.
• Strong background in cloud‑native architectures (AWS/GCP/Azure) and modern infrastructure patterns at scale.
• Demonstrated ability to architect and solve ambiguous, large‑scale services, databases, security and infrastructure problems and mentor other engineers.
• Experience with building agents and agent orchestration frameworks (e.g., Lang Chain, custom frameworks) is beneficial.

• Familiarity with the Salesforce platform and Agentforce ecosystem.

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

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We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

Not Applicable

Full‑time

Engineering and Information Technology

Software Development, IT Services and IT Consulting, and Technology, Information and Internet