Robot Maintenance Support Services

The Client is a global technology leader focused on innovation and excellence in robotics and automation. Our mission is to organize the world's information and make it universally accessible and useful, fostering a culture of collaboration and continuous improvement.

The joiner will provide essential mechatronics services, ensuring the health and maintenance of the robotic fleet while managing workflows and documentation effectively.

• Provide Basic Mechatronics Services – maintaining the robotic fleet’s health and maintenance:
• Perform root cause analysis / troubleshooting to resolve software and / or robotics breaks
• Actively communicate root cause analysis findings to engineers for improvement
• Ticketing system assignment / distribution
• Ticket resolution escalations as needed
• Debug issues to ensure robots can operate as instructed
• Create and maintain documentation
• Develop and assess workflows for tracking down solutions to unknown problems.
• Candidate will be responsible to independently manage workflows, to ensure appropriate steps are taken to resolve robot hardware / software issues
• Make necessary changes in client s code repository by creating local changes, and submitting and reviewing CLs.
• Candidate will be responsible to assess the current state of the code base and make recommendations on resolving issues.
• Candidate will use best judgment within scope of proper Robotics at client protocol
• Keep fleet status up to date to match hardware configurations. This will include checking in and out robots, reassigning statuses appropriately, assigning pertinent notes to robots and editing core robot data.
• Candidate will be responsible to keep track of ongoing robot movements and ensure that all applicable notes are updated / amended
• As required, contractors will provide guidance on an ongoing basis to ensure that fleet management documentation is kept up to date.
• Hold Monthly Business Reviews.
• Provide quarterly updates (by email, deck or meeting) about overall maintenance and accomplishments, including but not limited to performance relative to SLAs and SLOs and areas of improvement.
• Identify and implement additional metrics / KPIs where applicable, as agreed by the parties

The Client is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.