Teller Supervisor Long

Position: Teller Supervisor Long Beach 5319

• On-site
• Rate : $21.39 USD per hour
• Branch Ops
• Full-Time
• Requisition #: TELLE
  004593

Description

JOIN THE KEESLER FEDERAL CREDIT UNION TEAM!

Keesler Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Tuition Reimbursement and Competitive Scholarships
• Short Term & Long Term Disability Benefits

WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS

Position: Teller Supervisor Department: Retail Operations Reports To: Branch Manager FLSA
:
Non-Exempt SUMMARY:

Ensures the effective and efficient operation of the Teller line. Supervises all TSRs (Teller Service Representatives) assigned to the branch. Responsible for coaching, counsels and evaluates team member performance and ensures their conduct is in accordance with current operating procedures and service standards. Mentors and provides on the job training for new TSR Team Members, and ensures all TSRs completes required training.

Responsible for the overall operation of the Teller line, making daily decisions as to scheduling staff, work methods employed, and staffing within established guidelines. Acts as the first point of escalation for teller overrides and for policy exceptions for acceptance of negotiable instruments and placing deposit holds. Provides direct oversight to Tellers to ensure that cash controls are followed and that dual control is utilized in accordance with credit union policy and procedures.

Refers unusual questions of policy to the Branch Manager or Assistant Branch Manager. Stays abreast of KFCU policies and procedures.

SUPERVISORY RESPONSIBILITIES:

Oversees the job duties of TSR’s within limited scope of responsibility. Supervises the branch team in absence of the Branch Manager.

ESSENTIAL FUNCTIONS:

• Serves as the principal teller (foremost expert at the branch) with an extensive working knowledge of:
• Internal control procedures, consistently practicing dual control.
• Processing member transactions, researching member accounts, assisting with complaints, discrepancies, and problems members may have.
• Balancing the vault and/or cash drawer daily, ordering cash from the Federal Reserve for disbursement to the tellers, CDMs, TCR’s and ATMs.
• End of day procedures to include balancing disbursed checks, check batches, and bonds.
• Supervises all override authorizations to ensure the credit union and the members are adequately protected.
• Performs monthly coaching sessions for tellers to meet personal, departmental, and organizational goals, including documenting and tracking progress and results.
• Maintains a high level of productivity by meeting or exceeding established goals set by Branch Manager and Regional Director.
• Supports sales directives and develops team to meet their goals. Keeps track of sales reports and keeps team informed of their progress. Identifies low performers and provides them with the tools need to meet their goals. Identifies high performers and provides recognition.
• Implements and oversees the use of services standards as set forth by the credit union.
• Maintains teller balancing records, teller time records, and discipline reports for each teller and tracks member feedback to ensure records are available for coaching and evaluation.
• Continually evaluates work performance of TSR’s, conducts annual performance evaluations and makes recommendations to Branch Manager or Assistant Branch Manager.
• Provides assistance in researching outages. Counsels tellers on outages providing disciplinary forms as necessary.
• Audits the Cash Dispense Machines (CDMs),…