HP Indigo Field Service Tech

## HP Indigo Field Service Tech Apply:
All Cities, Ohio, United States of America:
Full time:
Posted Yesterday:
3169173HP Indigo Field Service Tech
** Description
- ** This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision.

** Responsibilities*
* • Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.  
• Addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.  
• Provides comprehensive software services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems.  
• Leads direct post-sales technical support for end users and organization’s authorized service providers, resolving technical challenges on designated hardware and software platforms.  
• Employs proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences.  
• Maintains departmental documentation on work orders, software, inventory, and other paperwork required.  
• Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.  
• Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.  
• Completes process-oriented assignments, shares technical information, and supports department-level operational plans.  
• Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.

** Education & Experience Recommended*
* • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.  
• Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

** Preferred Certifications
** NA    
** Knowledge & Skills*
* • Automation  
• Chemistry  
• Commissioning  
• Customer Relationship Management  
• Customer Support  
• Electrical Engineering  
• Electromechanics  
• Electronics  
• Environment Health And Safety  
• Field Service Management  
• Hand Tools  
• Key Performance Indicators (KPIs)  
• Operating Systems  
• Preventive Maintenance  
• Process Improvement  
• Safety Standards  
• Technical Services  
• Technical Support  
• Technical Training  
• Test Equipment    
** Cross-Org Skills*
* • Effective Communication  
• Results Orientation  
• Learning Agility  
• Digital Fluency  
• Customer Centricity    
** Impact & Scope
** Impacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process.

** Complexity
* * Works on assignments that are moderately complex in nature and require intermediate problem resolution.
** Salary
* * The pay range for this position is **$24
** to **$34
** USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

** Benefits:
** HP offers a…