IT Help Desk Support Specialist , CA | Robert Half

Position: IT Help Desk Support Specialist Job in Century City, CA | Robert Half

Desktop Support Technician

We are seeking a skilled and customer-focused Desktop Support Technician to provide advanced technical support for end users across the organization. This role serves as a primary escalation point for Tier I support issues and is responsible for troubleshooting hardware, software, network connectivity, and endpoint-related issues. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities

• Provide Tier II support for desktops, laptops, mobile devices, printers, and related peripherals.
• Diagnose and resolve complex hardware, software, operating system, and application issues.
• Install, configure, maintain, and upgrade workstations, software, and equipment.
• Support Microsoft 365 applications, including Outlook, Teams, One Drive, and SharePoint.
• Manage user accounts, permissions, and access within Active Directory and Azure Active Directory (Entra ).
• Assist with onboarding and offboarding activities, including equipment deployment and account provisioning.
• Troubleshoot network connectivity issues, including VPN, Wi-Fi, and basic LAN/WAN problems.
• Document incidents, resolutions, and procedures within the IT ticketing system.
• Escalate issues to appropriate teams when necessary and track resolution through completion.
• Maintain inventory of IT assets and assist with technology refresh initiatives.
• Support conference room technology, audio/video equipment, and meeting room setups.
• Participate in after-hours support, maintenance activities, and on-call rotations as required.
• Follow company security policies and assist with endpoint compliance initiatives.