Workshop And Warranty Controller

Location: Woodhouse

Workshop And Warranty Adaministrator

We are working on behalf of our prestigious client, who have been in business since the early 1900’s and they are the UK’s market leader in the manufacture of Waste management vehicles. There famous brand name is seen on the front of leading waste management companies cabs everyday across the United Kingdom’s streets.

Our client is looking for an enthusiastic, innovative, and dynamic multi-disciplined, Workshop and Warranty Administrator to join their Worksopp based team.

Hours – 35.5 hours per week, between 08:30 and 16:30 (Mon to Thurs) and 08:30 - 14:30 on Friday

Salary – up to £24,000 per year DOE

Company Benefits include but are not limited to.

Enhanced pension scheme and DIS benefit.

Employee assistance programme.

Health shield medical cash plan.

Training and development.

Bike to work scheme.

Occ health support.

My benefits platform – offering discounts from high street retailers and more.

Job Purpose:

To provide a key role in the efficient running of workshop operations, ensuring warranty claims are processed accurately and efficiently.

Main

Duties and Responsibilities:

The coordination of service bookings and workshop schedules

Maintain accurate records of vehicle bookings, job progress and any updates.

liaising with suppliers and the team to process warranty claims.

Ensure compliance with company procedures.

Accountabilities & Commitments

Required:

Request assistance when task is outside ability, skill level or training experience.

Customer care – use all reasonable endeavors to provide the best possible service to our customers.

Comply with all company H&S procedures and policies

Risk assessment and ensure safe working practices are being carried out at all times.

Actively encourage the use of appropriate Personal Protective Equipment (PPE) at all times

Highlight possible areas of risk and assist/report any potential hazards.

Criteria (E) ssential / (D) esirable

Knowledge

· Call Handling E

Administration E

HGV & Waste Industry Experience D

Experience

Customer Service Experience E

Previous transferrable experience D

Education / Qualifications

Microsoft Office E

Excel E

Job-related skills & abilities

Able to work on own initiative or as part of a team E

Ability to communicate with others effectively E

Ability to maintain high output levels E

Able to stay focused under pressure E

Results driven & orientated E

Other requirements

Flexible approach to working E

Overtime when required E

Quality & Environmental Responsibilities:

Responsible for the management, compliance and upkeep of the quality & environmental procedures, records, and documents relevant to the role.

we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.

Please note:

Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please continue to visit the website for other opportunities. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation.

Every candidate will be assessed only in accordance with their merits, qualifications, and abilities to perform the duties of the job.

Job Types: Full-time, Permanent

Benefits:

Company pension

Cycle to work scheme

Employee discount

Free parking

On-site parking

Experience:

HGV Service Administration, Transport or similar: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location:

In person