Search Agent​/Coordinator

Join to apply for the Search Agent/Coordinator role at The Access Group
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We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

About you:

Tokeep moving in the direction (and the speed) we want, we're going to need someone who truly understands the importance of great customer experience
. As a Search Agent, you are responsible for providing both reactive & proactive support and services to Legal Bricks customers throughout their life cycle with us. Some of our customers are managed via an implementation partner and so you will also provide support to these partners as they deliver services on our behalf.

• Compiling Regulated Local Searches: Accurately compiling Regulated Local Searches and ensuring timely delivery, maintaining a high standard of precision and efficiency.
• Client Engagement: Building strong relationships with clients by delivering exceptional customer service and responding to inquiries with professionalism and care.
• Supplier Coordination: Communicating with suppliers to confirm turnaround times and facilitate payments, ensuring seamless service delivery to clients.
• Managerial Support: Proactively actioning requests from managers, always prioritising the needs and best interests of our clients.

• Familiarity with Salesforce or similar CRM platforms (a plus, not a must).
• Strong computer literacy and clear, confident communication skills.
• A high level of flexibility and dependability.
• A naturally customer‑centric approach to problem‑solving.
• A strong work ethic and a proactive attitude.
• Ability to learn quickly and perform well under pressure.
• Demonstrated success in fast‑paced, dynamic environments.

The Access Group is one of the largest UK‑headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid‑sized organisations in commercial and non‑profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what’s important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn’t align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Love Work. Love Life. Be You.