Validation Engineer

About Ascensia Diabetes Care

Ascensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives. We use our innovation and specialist expertise in diabetes to develop high quality solutions and tools that make a positive, daily difference for people.

At Ascensia, our values serve as the bedrock of our organization. They guide our decisions, actions, and interactions, shaping the culture we collectively foster.

• Resilient Growth Mindset
• Executional Excellence
• Courageous Leadership
• Inclusive Collaboration

We believe that when we live our values authentically, both individually and as a team, we unlock our true potential and drive sustainable success.

• Primary
  
  Work Location:
  
  Field-based across the UK.
• International Travel:
  Travel abroad may be required to support global validation and service activities.
• Office Base:
  Loughborough, Leicestershire (for team meetings, training, and support).

As a (Senior) Service and Validation Engineer, you will be responsible for delivering high-quality validation and service support for PHC biomedical equipment at customer sites across the UK and internationally. This role requires a proactive, customer-focused professional with the flexibility and willingness to travel as needed.

Your primary focus will be on Validation activities, ensuring equipment meets regulatory and performance standards through thorough testing and documentation. Service support will be your secondary responsibility, involving maintenance, troubleshooting, and customer training to ensure optimal product performance.

You will work closely with the Validation Business Manager and Service Manager to grow and enhance the Service and Validation offering, contributing to continuous improvement and customer satisfaction. This is a hands‑on, field-based role that combines technical expertise with strong communication and problem‑solving skills.

As a (Senior) Service and Validation Engineer, you will be responsible for delivering high-quality technical support across two core areas: validation of biomedical equipment and after‑sales service and maintenance. Your role is customer‑facing, field‑based, and central to ensuring PHC’s products perform to the highest standards.

• Lead validation activities at customer sites primarily across the UK, ensuring equipment meets regulatory and performance standards.
• Liaise with customers to confirm requirements, explain validation procedures, and agree on schedules.
• Adapt to changing customer needs during validation, clearly communicating any technical or commercial implications.
• Investigate and report product anomalies to the Validation Business Manager or Technical Support colleagues as appropriate.
• Support the development and enhancement of validation protocols, incorporating new technologies and customer expectations.
• Deliver training on validation procedures to both customers and internal engineers, providing hands‑on support during validation projects to ensure consistency, quality, and knowledge transfer across the team.
• Represent PHC in customer meetings to promote validation services and support sales efforts.

• Perform installation, diagnostics, maintenance, and repairs on PHC equipment.
• Maintain up‑to‑date product knowledge and share insights with colleagues to support team development.
• Work with colleagues to ensure all tools and equipment are compliant, calibrated, and ready for use.
• Collaborate with Service Administration for efficient job planning and scheduling.
• Adhere to Health & Safety regulations and customer site protocols.
• Deliver exceptional customer service through professional conduct, clear communication, and technical expertise.
• Complete service reports promptly to support accurate invoicing and customer follow‑up.
• Promote service contracts and contribute to business growth through proactive customer engagement.