Tenancy and Estate Management Officer

3 month Contract With A Local Authority

Purpose of the Role

To manage a patch of tenancies and estates (housing dwellings, garages, shops) for the Council ensuring effective tenancy and estate management (excluding income collection and anti‑social behaviour enforcement) through new tenant visits, tenancy changes, abandoned properties, estate walks, tenant advice and enforcement using tenancy agreement and legal powers.

• Conduct new tenant visits, introductory inspections and sign‑ups.
• Process mutual exchanges, successions, tenancy change requests and abandoned properties.
• Organise and attend estate walks and maintain a visible presence on estates.
• Provide advice to tenants regarding rights, responsibilities and tenancy conditions.
• Identify and investigate tenancy breaches and estate issues (untidy gardens, abandoned vehicles/properties etc).
• Use tenancy agreement and legal powers to take enforcement action where appropriate.
• Work collaboratively with other colleagues, agencies and departments (repairs, compliance, neighbourhood services) to improve estate environment and tenancy sustainment.
• Maintain accurate records, casework files and manage a caseload effectively within performance targets.
• Promote tenant and community engagement and support resident involvement in estate management.
• Comply with all relevant policies, legislation (Housing Act(s), tenancy law) and Council procedures.
• Undertake any other duties commensurate with the grade.

• Good working knowledge of housing tenancy and estate management practices (tenancy law, enforcement powers, mutual exchanges, successions).
• Experience of carrying out inspections, visits and estate/tenancy casework.
• Experience of working with tenants/residents and partner agencies.
• Awareness of estate management issues: garages, shops, voids, abandoned properties, environmental issues on estates.
• Excellent interpersonal skills and ability to communicate with a wide range of people (tenants, colleagues, agencies).
• Ability to plan, prioritise and manage a varied workload in a fast‑paced environment.
• Able to investigate issues, make decisions and carry out or recommend enforcement action.
• Competent in Microsoft Office (Word, Excel, Outlook) and housing or tenancy management IT systems.
• Strong organisational record‑keeping and report writing skills.
• Ability to work independently and as part of a team with flexibility and pro‑activity.
• Ideally a qualification in Housing (e.g. CIH Level 3/4) or equivalent experience.
• Commitment to the Council’s values (customer focus, working together, pride in Charnwood) and to equality, diversity and safeguarding.
• Full UK Driving Licence with access to a vehicle.
• Basic DBS is required.

• Databases
• Inventory Control
• Law Enforcement
• Warehouse Experience
• Computer Literacy
• Business requirements
• Share Point
• Training & Development
• Property Management
• Public Speaking
• Supervising Experience Stocking

Employment Type: Full Time

Experience: Years

Vacancy: 1