Help Desk Administrator

Location: Epping
Help Desk Administrator
Salary: £ per hour

Hours:

Monday–Friday, 09:00–17:00 (flexibility required)

Location:

Office-based — Epping, Essex, CM16 6PQ

About the Role
Streamline Recruitment is currently recruiting on behalf of our client based in Epping for a Help Desk Administrator. This role will be the first point of contact for clients and internal teams, managing calls and emails regarding waste-management service requests. You’ll dispatch field teams as needed, log jobs, track progress, and maintain accurate records to ensure timely, compliant service delivery.

Key Responsibilities

* Receive and log incoming enquiries and service requests (e.g., septic-tank emptying, drain unblocking, tanker bookings, flood-response calls) via phone or email.

* Assign jobs to field teams / operators, ensuring details are clear and accurate.

* Monitor job progress, track outstanding work, follow up on deadlines, and update clients on scheduling or delays.

* Maintain accurate records and documentation (job sheets, customer details, scheduling logs).

* Handle general admin duties to support the helpdesk and operations team (data entry, filing, correspondence).

* Ensure compliance with internal procedures, regulatory paperwork, and standards aligned with waste-management regulations.

Ideal Candidate Profile

* Experience in a busy admin or help-desk role.

* Good organisational and IT skills; comfortable learning internal systems.

* Calm, clear communicator able to handle customer calls and coordinate between clients and teams.

* Able to manage multiple tasks, prioritise workload, and adapt to changing or urgent service requests.

* Reliable and flexible, aware that operational needs can change, particularly during emergencies