Sales Estimator​/Sales Administration

Position: Sales Estimator / Sales Administration
Location: Epping

Our client is a local manufactuer of security products, due to continued growth, they are looking for a Sales Support Coordinator / Estimator to join the team. This is not a sales role - you’ll act as the key link between customers, the sales team, engineering/design and projects, ensuring enquiries, quotations and information are progressed smoothly and efficiently.

The ideal candidate will have experience in a customer- or project-focused administration/coordination role, ideally within a manufacturing or engineering environment.

Key Responsibilities

* You’ll support two sales colleagues by coordinating day-to-day activity, keeping records accurate, and making sure actions are followed through.

* Manage incoming enquiries and provide professional customer support by phone/email

* Liaise with engineering/design to gather technical information and clarify requirements

* Prepare and issue quotations, costings and supporting documentation

* Monitor quotations and follow-ups, updating status, notes and next actions on the CRM system (or similar)

* Maintain accurate customer and project records, ensuring documentation is organised and up to date

* Chase information internally/externally to keep work moving and deadlines on track

* Support handover information to project teams when needed

* General sales administration and document management

Requirements

* Experience in an office-based administration/support role (essential)

* Strong IT skills, especially Microsoft Excel (essential)

* Organised and methodical with good attention to detail

* Ideally you will understand margins and costs

* Clear, confident communicator with a customer-focused approach

* Able to manage multiple priorities in a busy environment

* Exposure to technical products/drawings (beneficial but not essential—training provided)