Client Relations & Business Development Manager

A premier hospitality workforce solutions provider is seeking a strategic, relationship-focused Client Relations & Business Development Manager to lead client partnership retention and commercial expansion in New Orleans, Louisiana. Based in one of the country's most vibrant, culturally rich hospitality markets, world-renowned for its award-winning culinary scene, historic charm, and year-round tourism, this role offers the autonomy to serve as the executive bridge between premier hotel properties and operational service teams.

For a hospitality professional eager to leverage operational insight into high-impact commercial leadership, this position provides a high-visibility platform with direct influence over market retention, revenue growth, and key executive hotel partnerships. Relocation assistance available for qualified out-of-market candidates

Compensation Package Details Base Salary: $75, 000 to $105, 000 annually Performance Incentive:
Structured annual bonus plan based on account retention and portfolio growth Salary includes benefits through Q2 2027, as the company is transitioning the corporate team to all W2 employees.

• Cultivate and sustain executive-level relationships with hotel General Managers, Directors of Operations, and department heads across the regional portfolio.
• Conduct structured client service reviews and operational satisfaction assessments to maintain elite service delivery.
• Partner directly with the Director of Operations to resolve service concerns and operational escalations quickly and effectively.
• Proactively identify at-risk client accounts and execute documented retention strategies to safeguard market share.
• Lead contract renewal negotiations, request-for-proposal (RFP) processes, and new client acquisition initiatives.
• Monitor account profitability, evaluate service KPIs, and identify organic upselling and expansion opportunities within existing client accounts.
• Deliver regular executive reporting on account retention metrics, pipeline activity, and strategic business development forecasts.

• 5+ years of progressive experience in hospitality account management, business development, or client relations.
• Direct background within hotel operations or specialized hospitality staffing/services, accompanied by strong industry familiarity.
• Proven track record of retaining clients, negotiating contracts, and proactively resolving service issues.
• Outstanding communication, stakeholder management, and commercial negotiation skills.
• Demonstrated ability to collaborate cross-functionally with operations, recruiting, and finance leadership.

Interested leaders are invited to submit their credentials directly to explore this opportunity in confidence.