Director TAO

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Job Description
- Director
- Lowell TAO (2600071O)

Job Description

Director
- Lowell TAO - ( 2600071O )

Description

The Department of Transitional Assistance (DTA) seeks a highly motivated leader to join as the Local Office Director. As the Director
- Lowell TAO
, you are passionate, dedicated, anddriven by impactful work. You thrive in a fast-paced environment and enjoy developing partnerships with other agencies, community partners, and organizations. In this role, you will manage all programs administered by the Department, including Transitional Aid to Families with Dependent Children (TAFDC), Emergency Aid to the Elderly, Disabled, and Children (EAEDC), Supplemental Nutrition Assistance Program (SNAP), and Employment Services within the communities served by the office.

Duties

and Responsibilities (these duties are a general summary and not all-inclusive):

• Develop and implement efficient business models utilizing available data in order to ensure accurate eligibility determination and timely processing of program benefits in compliance with state and federal policy and procedures.
• Collaborate with the Department of Workforce Development (DWD), Workforce Investment Boards (WIB), Employment Services Programs (ESP), and others to increase economic opportunities for client self-sufficiency through work program participation and meaningful employment.
• Develop and maintain community relationships for the purpose of achieving the agency's mission.
• Manage staff in a manner that best supports DTA’s anti-poverty agenda while providing excellent customer service and enhanced access to DTA services.
• Exhibit strong leadership skills within DTA and as a representative to other state agencies and community organizations.
• Ensure staff for all programs have an opportunity for professional development and job satisfaction, with consistent evaluations based upon their performance.
• Network with community stakeholders to develop and maintain a working TAO Advisory Board.
• Process and coordinate all personnel changes with the Human Resources Unit.
• Develop and coordinate plans for adequate staffing of the Transitional Assistance Office.
• Evaluate the needs of the area office and develop plans for personnel, equipment, space, and supplies.

Preferred Qualifications

• Ability to lead and supervise an interdisciplinary team of approximately 50 staff responsible for effectively and efficiently delivering quality customer service, resources, and services.
• Ability to motivate and encourage staff.
• Exceptional negotiation, conflict resolution, and coaching skills.
• Experience working with Federal or State programs with complex regulations and policies, and the demonstrated ability to develop necessary strategies for effective implementation.
• Ability to manage multiple tasks simultaneously for effective planning, delegation, and communication.
• Ability to develop collaborative partnerships with multiple stakeholders, including community-based organizations and local coalitions.
• Experience in workforce development, education, or housing.
• Understanding of issues of poverty and diverse low-income populations.
• Excellent verbal and written communication and reporting skills.
• Strong computer skills, including email and Excel.

Agency Mission:

The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency.

DTA serves one out…