IT Compliance & Systems Support Specialist

Provides hands‑on daily support to the IT Manager by assisting with software troubleshooting, implementation, configuration, testing, and user support. This role helps identify and resolve day‑to‑day technology issues while supporting the implementation of new software, security tools, and IT processes.

• Troubleshoot daily hardware, software, network, and user issues.
• Assist with implementation, configuration, testing, and deployment of new software and IT solutions.
• Support Microsoft 365, endpoint management, cybersecurity, and other core IT systems.
• Assist with CMMC and NIST SP 800-171 implementation and ongoing compliance activities.
• Develop knowledge of CUI, access controls, authentication, audit logging, incident response, physical security, and other security requirements.
• Help maintain policies, procedures, system documentation, and compliance evidence.
• Assist with vulnerability remediation, patching, security tools, and system monitoring.
• Participate in onboarding and offboarding activities to ensure appropriate access controls.
• Help maintain policies, procedures, system documentation, and compliance evidence.
• Assist with vulnerability remediation, patching, security tools, and system monitoring.
• Participate in onboarding and offboarding activities to ensure appropriate access controls.
• Help investigate and document IT and security issues.
• Work closely with the IT Manager to identify opportunities to improve security, reliability, and efficiency.
• Develop the knowledge and skills necessary to take ownership of assigned systems and compliance responsibilities eventually.
• Other duties as assigned
• May involve periodic overnight travel to other facilities

General:
Position requires ability to concentrate on details with occasional interruption and attend to tasks for 45 to 60 minutes at a time. Ability to understand theories behind related concepts and to remember multiple tasks given to self and others over periods of time; ability to prioritize given shifting priorities; ability to communicate effectively in verbal and written form.

Education:

Associate’s or Bachelor’s Degree in Information Technology, Computer Science, Cybersecurity, or a related field preferred.

2–4 years of experience in IT support, systems administration, network support, or a related technical role.

Demonstrated experience troubleshooting Windows workstations, software applications, printers, networking, and user access issues.

Experience installing, configuring, testing, and implementing software applications and IT systems.

Working knowledge of Microsoft 365, Active Directory/Entra , Windows, endpoint management, and basic networking.

Experience with ticketing systems, documentation, and IT troubleshooting processes.

Exposure to cybersecurity technologies such as endpoint protection, MFA, vulnerability management, patch management, or security monitoring.

Ability to learn and apply CMMC, NIST SP 800-171, DFARS, CUI, and cybersecurity requirements.

Experience documenting technical procedures and maintaining accurate IT records.

Strong analytical and problem‑solving skills with the ability to troubleshoot issues independently.

Ability to communicate effectively with both technical and non‑technical employees.

CMMC/NIST experience is preferred but not required; demonstrated interest or experience in cybersecurity/compliance is a strong plus.

Experience in a manufacturing or regulated environment is preferred.

Experience:

Strong experience in organizational information technology.

CompTIA+, Network+, Security+

Microsoft Certifications

CMMC/NIST Training or certification

Strong communication and…