Customer Care Associate

P+S Personnel are pleased to be working on behalf of our clients, who are currently looking for a Customer Care Associate on a part-time, 12-month fixed term contract, located in Lowestoft.

Main Responsibilities:

* The first point of contact for customers, ensuring they receive world-class service.

* Handling sales orders, manage delivery requirements, resolve technical queries, and support our sales team.

* Keep up to date with product information and use a CRM system to add critical data.

* Process and input orders by email and telephone.

* General office administration (scanning, archiving, filing etc).

Person Specification:

* Strong business and commercial skills in a customer service environment.

* GCSEs (grade C or above in English & Maths).

* UK internal account management experience.

* Proficient with Microsoft programs and CRM systems.

* Excellent communication skills.

* Customer-focused mindset

* Ability to multitask.

Working Hours:

* Part-time, 22.5 hours per week.

* Wednesday – Friday

* Two week rotation, Week 1: 9:30-17:30 and Week 2: 8:00-16:00.

* 12-month fixed term contract covering maternity leave.

Working Benefits:

* 25 days annual leave plus bank holidays.

* Employee Benefits Hub.

* Pension scheme.

* Life Assurance.

* Occupational Health