Operations Manager - Specialist Services

An outstanding new job opportunity has arisen for a dedicated Operations Manager - Specialist Services to assist in overseeing the operation and financial/business health of the care homes around East Anglia

You will support the Specialist Services operations team in providing leadership, support, mentorship and line management to the Registered Home Managers

To be considered for this position you must hold an NVQ/QCF Level 5 in Health & Social Care As the Operations Manager your key responsibilities include:

• Oversee day-to-day operations across multiple care sites
• Ensure CQC compliance and inspection readiness
• Line-manage registered/service managers
• Monitor quality, incidents, and safeguarding
• Control budgets, staffing costs, and agency spend
• Standardise processes and policies across sites
• Handle escalated complaints and serious incidents
• Lead service improvements and turnarounds
• Liaise with commissioners, local authorities, families

The following skills and experience would be preferred and beneficial for the role:

• Background in multi-site care home or supported living operations management
• Strong knowledge of CQC compliance, safeguarding, health & safety, and regulatory standards
• Proven track record in financial oversight, budgets, occupancy and fee improvement
• Experience leading teams, coaching Registered/Service Managers, and improving service performance
• Demonstrable record of improving or maintaining ‘Good' inspection outcomes
• Skilled in audits, quality assurance, reporting, and corrective action planning
• Hold a full UK driving licence

The successful Operations Manager will receive an excellent salary of £50,000 per annum. This exciting position is a permanent full time role for 40 hours a week working from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:

Monthly Car Allowance

• Comprehensive induction and training programme
• Career development and progression
• Employee Assistance Programme
• Blue Light Card Scheme
• Loyalty Bonus
• Full DBS disclosure paid for
• Excellent performance related bonus
• 25 days annual leave plus bank holidays entitlement
• Company Pension Scheme
• Employee Wellness Health Assured Benefit Program
• Employee Benefits & Discount Scheme

Reference

To apply for this fantastic job role, please call on  or send your CV

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