Operations Manager – Specialist Services

Operations Manager – Specialist Services

Join to apply for the Operations Manager – Specialist Services role at Kingsley Healthcare Group
.

This range is provided by Kingsley Healthcare Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About The Company Kingsley Specialist Services has established an outstanding reputation nationally, among both social services professionals and residents’ families, for delivering innovative, person‑centred support to adults with learning disabilities, particularly those who may have complex needs. Staff at our six services in Norfolk, Suffolk and Cambridgeshire are proud to be part of the Kingsley Healthcare Group Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked - for the ninth year running!

- among the top 20 large UK care home groups () for our exceptional care. Being part of a trusted national care provider gives our Kingsley Specialist Services team the assurance that they will receive all the training and support they need to deliver outstanding care to our clients.
As the UK’s only large care home provider to achieve B Corp certification
, we continue to lead the sector in responsible, values‑driven care.
In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year
, a testament to our commitment to quality and innovation.
For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by , reflecting consistently high standards and resident satisfaction.
We are also proud to be a Real Living Wage employer
, ensuring that the dedication of our team members is valued and fairly rewarded.
Our commitment to people‑first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023). If you're passionate about delivering exceptional care and want to be part of a forward‑thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

To support the Specialist Services operations team in providing leadership, support, mentorship and line management to the Registered Home Managers. Ensure that Kingsley Specialist Services vision and values are understood and acted upon. To assist in overseeing the operation and financial/business health of the homes.

Reports to: Director, & Group Operations Manager - Specialist Service

• Proven experience in healthcare operations management, with at least 7‑10 years of experience, including 3‑5 years in a leadership role overseeing multiple facilities.
• Excellent interpersonal and communication skills for effective leadership and collaboration.
• Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders
• Strong business skills.
• Strong understanding of CQC regulations, compliance and quality assurance standards.
• Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive
• Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high‑quality service
• Demonstrates ability to adapt to evolving healthcare industry trends and regional challenges.
• Ability to work under pressure and manage multiple priorities and deadlines effectively
• Ability to work under own initiative
• Hold a full UK driving licence

• Background in multi‑site care home or supported living operations management.
• Strong knowledge of CQC compliance, safeguarding, health & safety, and regulatory standards.
• Proven track record in financial oversight, budgets, occupancy and fee improvement.
• Experience leading teams, coaching Registered/Service Managers, and improving service performance.
• Demonstrable record of improving or maintaining ‘Good’ inspection outcomes.
• Skil…